ERROR REMEDIATION ANALYST
WHAT IS THE OPPORTUNITY?
The Error Remediation Analyst is part of a dedicated team of professionals within Banking & Investment Services responsible for the review of errors impacting clients, process deficiencies, diagnose or identify root cause, develop remediation strategy and manage implementation. The team will partner with operations and customer service resources to resolve deficiencies, gaps and errors, while creating larger-scale, sustainable solutions. Individuals on this team will collaborate with technology partners in the design of information and deliver project status updates as needed. Team members must be able to access and interpret data to produce reporting for management as required.
WHAT WILL YOU DO?
Develop & maintain project tracking including status updates to stakeholders
Review and research current state processes; recommends enhancement, modernization and/or automation
Partner with lines of business and technology teams to make recommendations for remediation & future state
Become the subject matter expert, experienced in error analysis, requirements gathering & remediation
Participate in process design and project implementation teams in process improvement activities
Diagnose errors impacting customers, identify process improvement opportunities and develop solutions using principles of process excellence and related tools
Develop and support the delivery of information to assist tactical and strategic programs
Establish tracking metrics and standard documentation for adoption and audit
This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Minimum 5 years of experience in banking operations environment
Minimum 3 years managing or participating on project delivery efforts
Additional Qualifications
Excellent process management and problem solving skills
Prior banking experience and extensive experience of process analysis and design
Strong knowledge in MS Word, Excel and MS Access
Working knowledge of financial products and services
Strong organizational and analytical skills. Excellent verbal and written communication skills
Works on high priority projects where business problems are complex or unique
Independently evaluates business needs and requirements and recommends and implements solutions
Exercises judgment requiring more in-depth knowledge using generally defined practices and policies in selecting methods and techniques for obtaining solutions
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
WHAT'S IN IT FOR YOU?
CompensationStarting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
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