ESSENTIAL FUNCTIONS
Client Events & Meetings Coordination
- Work closely with the Office Services Manager and Conference Center Specialists to ensure client events/meetings are effectively planned and executed in accordance with Firm standards.
- Provide in-person, on-site support as needed for meetings and events, including weekends and evenings when necessary. Organize Town Hall meetings and ensure that all details are communicated to those departments involved (e.g. IT, Facilities, Conference Room Attendants, Catering etc.) in accordance with client requests.
- Check on meeting rooms prior to the start of the meeting to ensure food and beverage services are up to standard and that all special requests and instructions were followed prior to the start of the meeting. For all large meetings and events, being the main point person available by the conference room to address any last-minute issues, when appropriate.
Backup for Conference Center Specialists
Serve as the primary backup when a Conference Specialist is out on PTO, or away from the desk, to ensure coverage is provided during business hours and that there are always two people at Reception to greet clients.
Conference Center Greeting
Ensure all visitors and personnel receive a welcoming, professional greeting in the Conference Center. Maintain highest standards of professionalism including grooming and communication.
Conference Center Knowledge
Maintain and apply a thorough knowledge of Firm procedures and practices to ensure questions are anticipated, answered, and resolved; to regularly heighten client service standards; and to ensure that the Conference Center provides premier service to visitors and personnel.
Technology Support
Provide knowledgeable first level assistance on Conference Center technology, including routine troubleshooting of computer/lite pro set ups, wireless access, network access, phone conference equipment, video conferencing, etc. Proactively coordinate with Technology Services to ensure seamless technology support in the Conference Center.