Everblue Sales and Customer Service Associate
Empower professionals. Advance sustainability. Make a difference.
Everblue is on a mission to help individuals and organizations build a more sustainable world through industry-leading training, certifications, and technology solutions. We’re seeking a dynamic, sales-oriented Technical Customer Service & Sales Associate to be the trusted guide for our customers-helping them navigate our programs, enroll in the right training, and achieve their career goals.
What You’ll Do
- Respond to Inbound Inquiries: Be the first point of contact for applicants, students, and professionals via phone, email, live chat, and our website. Provide prompt, courteous, and knowledgeable support for both online and in-person training.
- Guide and Advise: Help customers select the right courses or certifications based on their needs and career goals. Clearly explain program benefits, eligibility criteria, and key differences between offerings (e.g., HOMES vs. HEAR programs).
- Process Orders and Enrollments: Accurately process sales orders, course enrollments, and support requests. Maintain detailed records in our CRM for seamless tracking and follow-up.
- Troubleshoot and Support: Resolve semi-technical issues related to online training, testing, and credential management. Clarify documentation and eligibility requirements, and escalate complex cases as needed.
- Proactive Outreach: Make outbound calls to applicants and past customers-providing updates, collecting information, re-engaging for renewals, and nurturing leads for new business opportunities.
- Sales & Upselling: Actively seek opportunities to upsell and cross-sell additional training or services, always focusing on educational, consultative conversations rather than hard pitches.
- Customer Success: Ensure every interaction is human-centered, helpful, and informative. Address questions about program benefits, timelines, and application progress to provide a smooth, supportive experience.
- Collaboration: Work closely with sales, marketing, product, and training teams to share customer insights and ensure alignment across the organization.
- Continuous Improvement: Identify ways to enhance the customer experience, propose process improvements, and contribute to a culture of empathy, professionalism, and growth.
What We’re Looking For
- Customer Service & Sales Experience: Background in customer support, inside sales, or technical support-ideally in education, SaaS, or training environments.
- People Skills: Empathy, active listening, and the ability to uncover customer needs-even when not directly stated.
- Technical Aptitude: Comfortable learning new systems, troubleshooting issues, and guiding customers through online platforms.
- Sales Mindset: Natural curiosity, resilience, and a strategic approach to identifying and pursuing sales opportunities.
- Organizational Skills: Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
- Tech Savvy: Experience with CRM tools and Microsoft Office Suite; quick to adopt new technologies.
- Team Player: Collaborative, adaptable, and eager to contribute across functions.
- Education: Bachelor’s degree in business, communications, or a related field preferred; relevant experience considered in lieu of degree.
Why Join Everblue?
- Mission-Driven Impact: Help shape the future of energy efficiency and workforce development.
- Growth & Flexibility: Opportunities for professional development and hybrid work after an initial in-office period in Davidson, NC.
- Supportive Culture: Join a responsive, fun-loving team that values creativity, innovation, and a sense of humor (rubber chickens and bad jokes included).
Ready to help customers succeed and drive Everblue’s mission forward? Apply today and be part of something bigger!