Job Description
The Zone Administrative Assistant is responsible for enabling the success of 7-Eleven stores, franchises, and operational employees by assisting remote offices and 7-Eleven stores with general administrative tasks. These tasks include assisting stores with general requests, routing customer inquiries/complaints, disseminating information to offices and 7-Eleven stores, and updating distribution lists.
Assists the Zone Leader in the day-to-day operations of the Zone including travel arrangements. May also provide limited support to the Regional Development Director, Human Resource Leader, Franchising, Market Managers, and Store Readiness.
• Prepares correspondence, expense reports, activity reports and other reports for ZL.
• Reviews and/or approves expense reports, purchase requisitions, and other requests on behalf of the ZL.
• Manages ZL’s calendar, including scheduling appointments and meetings.
• Coordinates all Zone meetings and travel, including in-house meetings in person and via video.
• Manages the Zone office, including the phone system, video, copier, supplies, postage, security badges, if applicable, building maintenance, housekeeping, etc.
• Serves as the site coordinator for all telecommunications and IT-related activities.
• LDB (Location Data Base) maintenance – keys all supervisor alignments and updates store profiles.
• Serves as the Zone’s fleet coordinator for leased cars, including vehicle orders and transfers, driver qualification forms, and acts as liaison between the Zone, SSC and GE.
• Maintains and updates the Zone store list, org chart, market list, and key personnel contact list.
• Orders and processes all awards for RI quarterly meetings.
• Prepares anniversary and/or birthday letters for FZs and staff.
• Assists HRL, Development, Franchising, AP, MMs and FCs with transfers/terminations to the TPU.
• Assists new hires, corporate credit cards, leased cars, etc.
• Pulls daily and monthly financial reports for the Zone. This requires a familiarity with 7-IA, Business Objects, EZ Query, and QlikView.
• Reviews AP7 and AP8 reports to ensure charges are allocated to the correct cost center; creates ACS cases for corrections.
• Notarizes franchise agreements and other documents as needed.
• Assists licensing with communication to the FCs/Stores re’ new and renewed licenses and certificates.
• Serves as the Zone coordinator for the 7-Eleven Experience, formerly the USE.
• Reviews weekly customer relations reports, follows up and responds to complaints and inquiries to the Zone.
• Performs all other duties as required and/or assigned by the ZL in managing the Zone.
Requirements:
• Education: High School/GED or Associate -2-Year or Equivalent experience.
• Experience: 5 years of relevant work experience working in a high-paced, management level environment.
• Must be able to work independently, with minimum direction and oversight.
• Possesses excellent written, oral, and organizational skills, and able to effectively communicate in written and oral format with both internal and external contacts.
• Displays consistent, logical, and orderly thinking.
• Strong project management skills and ability to work under pressure.
• High level of responsibility and sensitivity to SEI’s goals and purposes.
• Strong computer skills – Word, Excel, PowerPoint, Access Database, Adobe.