Position Responsibilities : ?
Provide discreet, white glove, end-to-end, concierge technical on-site and remote support to the company's executives and corporate users
Deliver exceptional customer service, resolve complex problems, and implement solutions with little or no guidance
Take the initiative to expedite and escalate requests to achieve resolutions as needed
Achieve specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings
Work closely with the IT Service Center to provide second line technical support for company's executives and corporate users
Ensure assigned calls/tickets are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives
Other duties as assigned
? Required Education and Experience: ?
Associates D egree and 3 to 4 plus years of experience with executive level support in an enterprise corporate setting with both onsite and remote capacity, Apple configuration and support experience, and collaborating with Android and their related OS environments, Active Directory, MS Office, Windows, Configuration Manager or H igh S chool Diploma/G eneral E ducation D iploma and 5 plus years of the above stated experience
Experience setting up, installing, cabling, and maintaining company's executive and corporate users' home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.
Preferred Education and Experience: ?
Bachelor's degree in an IT -related discipline i.e., Computer Information Systems, etc.
Apple, Microsoft Certified Professional, Microsoft Technology Specialist, or equivalent technical certification
Citrix experience
Experience setting up, installing, cabling, and maintaining company's executive and corporate users' home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.
End point management tools experience, i.e., SCCM, JAMF, AirWatch, Adaptiva , Cylance and Printer Logic, etc.
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.