Planned Companies - Executive Director of Operations
Schedule: Monday-Friday 8:30am-5:00pm
Salary: 110-125k + bonus
Summary
This role is responsible for managing a portfolio and working closely with the Operations team to ensure all day-to-day client's needs are met. You will consistently be in direct contact with the property managers/clients to discuss and resolve complaints/issues while maintaining a professional relationship with our clients and our teams.
Primary Job Responsibilities:
- Lead the operations team by defining clear goals that complement Planned Building Services Core Values.
- Have a solid understanding of each client site, the specific needs, and team schedules.
- Provide weekly and monthly performance reports on projects. Communicate potential risks proactively with Senior Management.
- Interview, hire and train new associates.
- Partner with property management to strategically plan for location startups and facilitate major changes.
- Complete site tours regularly and meet with the management on a consistent basis.
- Monitor performance and any applicable corrective action across all your sites.
- Manage all budgets for each site and across your area with a disciplined approach.
- Ensure customer success through high-quality placements and excellent client service.
- Maintain the highest level of Customer Focus and retention – ensure consistent satisfaction, and seamless business transitions.
- Accessible to the clients, our management team, and your associates at all times – respond to and handle emergency situations as required.
- Manage staff in accordance company policies and all applicable federal/state laws, including the Employee Handbook, Safety Procedures and Standing Operating Procedures (SOPs).
Requirements:
- Ability to pass written exam for PPO license upon hire
- 8+ years’ experience in a field supervisory or management level position, previous security, maintenance, janitorial and/or operations experience- preferred.
- 1 year experience totaling 2,000+ hours worked as a patrolman, guard, watchman, or equivalent
- Proven ability to manage associates in multiple sites.
- Strong problem solving and decision-making skills.
- Experience in recruitment, training, and disciplining.
- Possess excellent communication skills, must be proficient in the English language; second language a plus.
- Highly organized, attention to detail, courteous and professional.
- Able to multi-task and perform well under pressure.
- Strong communication skills, with high level of professionalism and discretion.
- Solid understanding of MS Office.
- Ability to travel when necessary.
Benefits
- Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
- All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.
“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”