Do you enjoy DIY projects? If you enjoy learning new things and growing your technical skillset, we’re looking for you! Be a part of Everi’s fun and encouraging team and learn from our mentors in the field! We encourage all applicants from all backgrounds to apply!
**You will primarily be servicing the Jackson, MS area. On occasion, there may be an opportunity to travel to additional locations**
What Will You Be Doing?
- Keep a smile on our customer’s faces with first-rate customer service.
- Provide technical support and exceptional customer service for gaming equipment.
- Perform troubleshooting, diagnostics, and root cause analysis for hardware, software, and system issues.
- Conduct preventive maintenance and site surveys for new installations.
- Maintain accurate inventory and timely documentation of all service activities.
- Respond promptly to communications via email, text, and Microsoft Teams.
- Utilize standard office and collaboration tools (Excel, Word, Outlook, PowerPoint, Adobe, Teams).
- Stay current with internal policies, procedures, and service standards.
- Support additional duties and projects as assigned, with moderate supervision.
Skills & Qualifications for the Job:
Requirements:
- High School Diploma or GED required.
- Maintain a Gaming License (requirements vary by location; upon hire, Everi’s internal team will assist with application, payment, and renewal).
- Availability for bi-weekly on-call shifts, with the potential for overtime, weekend, evening, and holiday work as needed.
- Ambitious and motivated individual who enjoys learning and is comfortable working independently (after training), while contributing as part of a cohesive team.
- Basic proficiency in Excel for data entry and completing paperwork.
Nice-to-have’s:
- Hardware/network/technical experience is a plus!
Why Us?
Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!
Join us and enjoy an outstanding benefits package including:
- Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
- Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!