As a Fire Alarm Technical Support here at Honeywell, you will play a crucial role in providing technical support to our fire customers in the Building Automation (BA) business unit, with a focus on the Notifier brand. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the seamless operation of our products and solutions. Your expertise and problem-solving skills will be instrumental in maintaining customer satisfaction and driving the success of our BA business.
In this role, you will impact the efficiency and effectiveness of our customers' building systems, ensuring their safety, energy efficiency, and productivity. You will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver exceptional customer support.
KEY RESPONSIBILITIES
Provide technical support to customers, troubleshooting and resolving complex issues.
Collaborate with cross-functional teams to address customer inquiries and escalations.
Document and track customer interactions and solutions in our support system.
Identify and communicate customer feedback for product improvement.
Stay up-to-date with product knowledge and industry trends to provide accurate and timely support.
The annual base salary range for this position is $51,100 - $78,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
YOU MUST HAVE
Experience in technical support or a related role.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
WE VALUE
Degree or certificate in a technical field.
NICET Certification
Certifications in relevant technologies (e.g. Electrical or other IT related fields).
Knowledge of fire alarm control panels and devices
Experience in fire alarm industry
BENEFITS OF WORKING FOR HONEYWELL
Benefits - Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan/Retirement Benefits (as per regional policy)
Career Growth
Professional Development
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.