Camping World is seeking a Fixed Operations Director to join our growing team.
As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will s upport and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction.
What you'll do:
Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
Ensure a consistently high level of internal and external customer satisfaction throughout the service department
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
Create and maintain strong working relationships with external vendors
Meet or exceed monthly budget projections
Maintain a safe and functional working environment
What you'll need to have for the role:
Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
Knowledge of RV's and RV systems is a plus
Strong written and verbal communication skills
Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
Intermediate or better skills in MS Office (Word, Excel, Outlook)
Ability to read and analyze P&L reports
Valid driver's license
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
Exposure to heights and hazards related to working with electrical and welding equipment
Environmental conditions include heat, cold, humidity, noise, dust and wetness
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.