[Customer Support / Remote] - Anywhere in U.S. / Up to $24.04 per hour / Medical benefits / 401k match / PTO - As a Customer Service Specialist at Genea, you will: Respond to customer inquiries and requests via phone (as applicable), email, ticketing system, and chat in a timely and professional manner; Provide accurate and helpful information to customers regarding product and service inquiries; Troubleshoot and resolve customer issues and complaints with empathy and efficiency; Document all customer interactions and updates in the company database; Collaborate with other team members and departments to ensure a seamless customer experience; Maintain a positive and customer-focused attitude in all interactions...Hiring Immediately >>