[Customer Service / Remote] - Anywhere in U.S. / Up to $54K per year / Medical, dental & vision / 401k match / PTO - As a Customer Support Advocate at ServiceTitan, you will: Provide exceptional customer service by responding to and resolving customer inquiries via phone, email, and chat; Maintain a high level of product knowledge to effectively troubleshoot customer issues and provide accurate information and solutions; Follow up with customers to ensure their issues have been resolved to their satisfaction; Document all customer interactions and escalations in our CRM system; Identify and report any trends or recurring issues to the appropriate teams for resolution; Collaborate with cross-functional teams to improve processes and enhance the customer experience...Hiring Immediately >>