Description
The Fulfillment Analyst role is responsible for the day-to-day execution of operational task as assigned. The role will act a support analyst for Via Benefits across various process management scope including card services, collaterals management, COBRA administration, Vendor Management and projects as defined.
The Role
Address Fulfillment Processes with high standard of quality and efficiency.
Execute operational activities as assigned related to COBRA, Card Services, Vendor Management and Fulfillment (collaterals).
Defined tasks may include but not limited to review collaterals and approve print and mailing, monitor the image intake through Image reconciliation process and escalate as and when require, COBRA eligibility files management and vendor support for COBRA vendor, end to end process management related to card services, and/or financial management and analytics support for vendor management.
Participate in various project initiatives such as continuous improvement intiatives, SLA/KPI monitoring (dashboards analytics), audit and controls, client implementations and conversion out, and broad Via Benefits project charters.
Participate in ongoing systems testing and troubleshoot issues/incidents.
Qualifications
The Requirements
Bachelors Degree is required
Capacity to rapidly learn new software and processes.
Prior experience with reimbursement administration accounts (HSA, FSA, HRA, etc.) or other consumer driven health care accounts will be a plus.
Able to work independently.
Ability to maintain a positive attitude and be flexible with competing priorities
Proficient in MS Office Suite
Available outside of regular business hours as needed.
Hands on experience with Oracle PL/SQL or similar SQL procedural extension language is a plus.
Ability to solve difficult problems in a complex environment.
Strong written and verbal communication, time management, and project organization skills.
Demonstrate a desire to learn and accept new challenges with a strong sense of urgency and ability to take ownership of driving tasks to completion.
Ability to work in a team environment, with emphasis on communication within the team.
US English oral and written communication is necessary.
Passion for continues learning, upskilling and self-driving initiatives to completion
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
EOE, including disability/vets