General Manager Job Description
General Managers are responsible for meeting studio sales goals, membership renewals, and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders), and securing member referrals. Under the management of a Franchise Owner and with the support of a CycleBar Experience team, General Managers must exemplify leadership qualities in all areas of the business. They must build lasting relationships with prospective and current members to foster a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experiences.
Requirements:
- 2+ years of retail/service sales or fitness sales experience.
- Confident in generating personal sales and training Sales Reps in sales.
- Ability to manage and drive 2 revenue streams: memberships and retail.
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email.
- Ability to excel in a fast-changing, diverse environment.
- Ability to recognize areas of improvement and make changes using good judgment.
- An affinity and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, with the ability to prioritize and meet deadlines.
- Professional, punctual, reliable, and neat.
- Strong attention to detail and accuracy.
- Trustworthy with the ability to handle confidential information.
- Ability to work harmoniously with co-workers, clients, and the general public.
- Proficiency with computers and Studio software.
Duties:
- Lead Generation:
- Strategically engage in marketing efforts to generate leads for the studio.
- Lead Management:
- Follow the LASER process to convert leads to members.
- New member acquisition and converting non-members to membership.
- Membership and Rider Relations:
- Build rapport and lasting relationships with all members.
- Retain existing members and engage with them to generate referrals.
- Handle all Rider concerns with a solutions-focused attitude in a timely manner.
- CBX Team:
- Hire and train new CBX Team Members.
- Manage CBX schedule.
- Supervise CBX Team performance and drive results.
- Financial Performance:
- Collaborate with Studio Owner to set monthly, weekly, and daily targets.
- Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met.
- Operations:
- Maintain cleanliness and organization of the Studio.
- Ensure all technology is working and submit trouble tickets when necessary.
Compensation & Benefits:
- This position offers competitive base + bonuses based on experience & performance.
- Commission paid on sales.
- Opportunity to bonus based on performance.
- Complimentary CycleBar Classes at Studio.
- (Can enter any other benefits or stipends that your offer may include).
Company Overview:
CycleBar is the world's first and only Premium Indoor Cycling franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood, and revive your senses.