GOVERNMENT OPERATIONS CONSULTANT II - 60044493
Date: Jun 30, 2025
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Requisition No: 855926
Agency: Children and Families
Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60044493
Pay Plan: Career Service
Position Number: 60044493
Salary: $1,694.62 - $3,592.90 Bi-Weekly
Posting Closing Date: 07/04/2025
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Government Operations Consultant II
Location:This position will report to SunCoast Region Office of Economic Self-Sufficiency Program Office and may be located in any of the following counties: Hillsborough, Pinellas, Sarasota or Lee County.
This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families. Teleworking is not an option. We encourage all interested individuals to apply. Some travel may be required.
The individual occupying this position will provide policy support, operational and programmatic project management, data management, quality assurance, and fiscal coordinative assistance in the ESS program areas.
The bi-weekly salary range for this position is $1,694.62- $3,592.90.
PRIMARY DUTIES MAY INCLUDE BUT NOT LIMITED TO:
Coordinate activities associated with the Department’s and ESS program strategic goals by leading project teams, coordinating process improvement initiatives, and evaluating organizational performance data.
Effectively provides/analyzes data and provides improvement information.
Conduct reviews, identify deficiencies, best practices, provide reports and recommendations to Senior Leaders and the Executive Management Team to improve processes and outcomes.
Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff.
Assist and support Policy team with development and facilitation of in-service and policy update training for staff and Community Partners.
Plans, organizes, and manages improvement projects including, but not limited to, developing and implementing community forums.
Participates in planning for ESS strategic business and technology needs, including research and analysis.
Assists ESS management in identifying and developing needed program improvement tools and enhancements. Consults with operational management team members, external stakeholders and key Headquarters stakeholders during analysis, design and development of solutions.
Complete observations of facilitators and provide feedback to improve effectiveness of in-service and pre-service training.
Effectively conducts training and/or developmental activities for eligibility staff or community partners as demonstrated by formal observations.
Act as liaison between Region and Headquarters in identifying local needs and issues.
Provides quality assurance support by completing various ad hoc reports and deliver findings.
Completes accurate and timely case reviews to support operational and programmatic decision-making and manages timely completion of case corrections.
Develops and executes comprehensive monitoring plans for programs, applies diverse methodologies and techniques for program evaluation, and designs, implements, and oversees corrective action plans to enhance program outcomes.
Within the scope of available resources, plan, direct, deliver, and evaluate organizational development and professional growth activities.
Work with all levels of management to determine core competencies required for key positions in the organization and identify specific resources to ensure acquisition and maintenance of those competencies.
Organize data into logical format for presentation in reports, documents and other written materials.
Plan, organize and coordinate group work assignments; communicate effectively orally and in writing.
Performs other related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of the organization’s mission, vision, and functions, and how its social, political and technological systems work and operate effectively with them.
Knowledge of program policies and procedures as mandated by federal, state, and local governing areas.
Knowledgeable of methods for compiling, organizing, and analyzing data to prepare Business Plans, Business Plan spreadsheets, and other reports as needed.
Knowledge of basic management principles and practices.
Knowledge of various computer systems used within the ESS Program including FLORIDA, AMS, People First- Time Entry and Hiring and Recruiting, MES, Power BI systems, Tivoli, FLAIR, Document Viewing
Ability to use Smartsheet and Microsoft Office programs to include Excel, PowerPoint, Word, Access, Outlook, and Teams to manage and complete assignments.
Ability to coordinate, plan and organize work assignments and products including setting priorities and determining short and long-term goals along with the related strategies to achieve goals.
Possess excellent written and verbal communication skills, including the ability to facilitate large group discussions.
Knowledge of Temporary Cash Assistance (TCA), Food Assistance (FA), Medicaid, (RAP) Refugee Assistance Program, Adult related Medicaid (COE), Non-citizen policy, EBT, Group Homes, Application Management System (AMS), Quality Management System (QMS), MES/Power BI are preferred but not required.
Ability to coordinate, plan and facilitate effective training, meetings, and presentations for internal and external small and large group events.
Ability to work independently, be organized, and project a professional image in a fast-paced environment.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
Ability to conduct fact-finding research, utilize problem-solving techniques, and understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
Ability to communicate effectively, and to establish and maintain effective working relationships with others.
The ability to lead work groups and teams to achieve high quality deliverables and outcomes.
The ability to monitor and evaluate outcomes of a problem and develop solutions to identify lessons learned or redirect efforts.
MINIMUM QUALIFICATIONS
Four years or more of professional or nonprofessional experience in Human Resources, Staff Development, Contract Management, Project Management, Process Improvement, Data Analysis, or health, social, and economic rehabilitative programs.
OR a bachelor’s degree or higher from an accredited college or university.
OR 120 semester hours or 180 quarter hours can substitute for the experience.
Minimum of three years of case processing experience in programs related to Economic Self Sufficiency (ESS) with the Florida Department of Children and Families.
Must have a valid Driver’s License.
Must be able to lift 25lbs or more.
Must be willing and able to travel.
Preference will be given to those who have at least one year of ESS Program Office work experience.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Location:
TAMPA, FL, US, 33612
Nearest Major Market:Tampa