At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the department
The GTM Finance team works closely with our Chief Revenue Officer, Chief Marketing Officer, Regional Sales leaders and Sales Operations team to build Cloudflare's go-to-market strategy and operations. We have a deep understanding of all aspects of Cloudflare's go-to-market and play an important role in aligning goals, setting targets as well as bringing visibility and predictability to our top line financials. Members of the GTM Finance team possess excellent analytical, critical reasoning, interpersonal, communication, influencing and leadership skills and are passionate about both problem solving as well as building high quality repeatable processes that scale with our rapid growth. Our role extends beyond analyzing and reporting; we take pride in helping to design and implement solutions to the different challenges that can arise in our high growth environment.
This role will work closely with the Global Services team, which consists of Customer Success, Professional Services, and Technical Account Managers (TAM). A successful candidate would enable Global Services leadership to attain goals such as improved customer retention and time to value, by surfacing actionable insights and serving as a thought partner to grow and optimize the business.
What you'll do
- Work closely with our Global Head of GTM Finance and VP of Global Services to build, track and optimize the Customer Success and Professional Services headcount and expense plan
- Gain deep understanding of Cloudflare's customers and prospects by country, segment and product to proactively identify areas of opportunity and risk.
- Collaborate with Sales Operations to define and standardize financial reporting, success metrics and KPIs to support decision making. Own global churn forecast and collaborate with corporate finance to determine impact on GAAP revenue and Dollar Net Retention (DNR)
- Report and explain variance of revenue and expenses in monthly financial reviews and Board materials
- Support growth in Professional Services by owning the revenue forecast, conducting variance analysis, and calculating program margin
- Focus on improving standardization, automation, and scalability initiatives to drive accuracy and efficiency within our Global Services go-to-market programs
- Support strong financial management and oversight of major contracts, working with accounting, procurement and others as needed
Examples of desirable skills, knowledge and experience
- 8+ years of progressive experience in sales finance, strategic finance or investment banking. High growth, public company SaaS experience preferred
- Finance constitution with strong operational focus to drive process and execution in a scalable and repeatable way
- Experience working with post-sales teams such as Customer Success and/or Professional Services is a plus
- Intellectually curious with problem-solving orientation. Strong analytical capabilities and business acumen with ability to apply rigorous logic and sound methods to solve multi-faceted problems
- Strong verbal and written communication skills with proficiency in simplifying and distilling complex business information into consumable and actionable takeaways
- Willingness to play "up and down the stack" diving into the details as well as managing Executive level communications
- Ability to deal effectively with ambiguity and thrive in an unstructured, fast-paced environment
- Advanced Excel and Google Slide (or Powerpoint) skills required
- Expert financial modeling and analytical skills
- Proficiency with financial and GTM systems. Anaplan, RevPro, Netsuite, Tableau and Salesforce experience is a plus
- MBA or Masters preferred
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.