About Writer
Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work.
Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.
About this role
We are looking for an execution-oriented leader to help us scale our GTM Systems. This role entails spearheading the development and execution of a robust GTM systems strategy that is in harmony with our company's goals. Responsibilities include overseeing project management, enhancing workflows, and deploying technological solutions to expand business operations effectively. The right candidate will be excited to solely own the GTM Tech Stack which involves strategy and tactical administration & development until we can build a team around this person.
Your responsibilities:
Architect: Develop and execute a comprehensive GTM systems strategy, ensuring integration with existing platforms and processes.
Collaboration: Lead project teams consisting of internal stakeholders and external consultants. Collaborate with cross-functional teams to define business requirements and ensure alignment with stakeholder needs.
Process: Manage and optimize end-to-end GTM processes including lead routing, sales process, and customer lifecycle management.
Build: Evaluate, select, and implement GTM technology solutions.
Security & Controls: Manage security, roles, and permissions for all GTM systems.
Development frameworks: Implement a robust Salesforce governance strategy, ensuring data integrity and system design best practices.
Documentation: Create and maintain system documentation and coordinate end-user training and best practices.
Is this you?
7+ years of experience working in a SaaS operations and systems role.
Several Salesforce administrator certifications.
Experience partnering with RevOps, Finance, Sales, and Product.
Excellent project management and communication skills.
Thrives in ambiguity and can create paved roads from dirt paths.
High intellectual curiosity and a proclivity to lean into a new subject matter.
A trusted advisor and partner for all levels of the organization.
Intrinsically motivated: you set the highest possible bar for what you build and ship.
An eye for spotting an opportunity, intuition for determining which ones to prioritize, and courage to follow through.
Possesses humility — no work is too trivial if it’s impactful.
Resilient and open to honest (and kind) feedback; tough skin.
Self-aware and committed to learning the why for both successes and failures.
Proactive communication skills, both sync and async.
Experience managing and building relationships across multiple departments and stakeholder levels.
A natural affinity to our values of connect, challenge, own.
Tech stack
We rely heavily on Salesforce as our source of truth. These are some of the tools we use across teams:
Marketing: Hubspot, 6Sense, Leandata.
Sales: Apollo, LinkedIn, RevOps.io, Gong, CaptivateIQ, Fullcast.io, Nektar, Sales Navigator.
Customer success: Vitally.
Business Intelligence: Omni, BigQuery, Fivetran, Hightouch.
Benefits & perks
Generous PTO, plus company holidays.
Medical, dental, and vision coverage for you and your family.
Paid parental leave for all parents (12 weeks).
Fertility and family planning support.
Early-detection cancer testing through Galleri.
Flexible spending account and dependent FSA options.
Health savings account for eligible plans with company contribution.
Annual work-life stipends for:
Home office setup, cell phone, internet.
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend.
Company-wide off-sites and team off-sites.
Competitive compensation, company stock options and 401k.
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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