HIP Creative, a leader in orthodontic marketing and growth strategies, seeks a dynamic Head of Client Success to lead a team of 10+ Marketing Strategists, Onboarding Specialists, and Support Specialists. In this role, you’ll collaborate with internal teams on innovative digital marketing strategies while also driving performance, mentorship, and team development. You’ll manage extensive partner communications, lead strategic training initiatives, and provide coaching to ensure the success of both our partners and your team. This is the perfect opportunity for an experienced leader with a strong digital marketing background and a passion for driving results through people.
Must-Have Summary
We’re seeking a proven leader with a strong background in both client success management and digital marketing strategy, capable of overseeing high-volume partner relationships while driving measurable business outcomes. The ideal candidate has 1.5+ years of experience managing and scaling client success teams (10+ direct reports), paired with 3+ years of hands-on marketing expertise across platforms such as Google Ads, Meta Ads, SEO, and web optimization.
This role requires a strategic consultant mindset, with the ability to create growth frameworks, evolve service delivery models, and influence client retention and expansion at scale—up to 250 partners simultaneously. You must bring a process-oriented approach, fluency in tools like HighLevel and ClickUp, and a passion for building and refining training, QA, and operational systems.
Strong communication is essential—you’ll lead escalations, mentor team members, and collaborate cross-functionally with confidence and clarity. A track record of data-informed decision-making, goal ownership, and results-driven leadership is critical. Agency experience is a must, and experience in healthcare—especially dental or orthodontic—is a strong plus.
This is a high-accountability role with full ownership, ideal for someone who thrives independently, embraces challenge, and is eager to have a lasting impact. Remote-friendly, with one annual trip to Pensacola required.
OVERVIEW
As a Head of Client Success, you’ll play a pivotal role in coaching and collaborating with internal teams to optimize digital marketing strategies and maximize ROI for practice owners—all while leading a high-performing internal team of 10+. Your day-to-day responsibilities include:
Team Leadership
Lead, manage, and coach a team of 10+ team members across the Partner Success, Onboarding, and Support departments. Your role includes goal setting, performance reviews, process improvements, and professional development to drive team success.
Partner Communication and Marketing Performance Oversight
Oversee all partner communications, including email, text messages, and Zoom calls, to ensure timely, thorough, and precise responses to all partner questions and concerns. Manage and coach the Partner Success team to uphold a high standard of communication excellence, ensuring that every interaction is solutions-oriented, proactive, and aligned with HIP’s service standards.
Internal Collaboration and Problem-Solving
Collaborate cross-functionally with internal HIP teams to promptly address partner needs and drive continuous improvement in service delivery and marketing performance. Work closely with teams across departments to solve challenges related to lead quality, ad spend optimization, CRM functionality and training, website updates, SEO strategy, and team operations. Apply critical thinking to diagnose issues, develop actionable solutions, and ensure clear, timely communication that supports both internal alignment and partner success.
RESPONSIBILITIES
- Lead, Manage, and Coach a Cross-Functional Team: Oversee the performance and development of a team of 10+ people, ensuring high standards across execution, communication, and service delivery.
- Internal Strategic Training Facilitation: Lead and support internal training calls designed to empower team members with the knowledge and skills needed to optimize digital marketing initiatives. Focus on developing strategic expertise, enhancing technical capabilities, and ensuring consistent execution across all partner accounts.
- Partner Management: Oversee and maintain relationships with 250+ partners, ensuring high-value communication via email, SMS (via CRM), phone, Zoom, and Slack.
- Develop and Drive Digital Marketing Strategies: Collaborate with internal team members and partners to craft tailored strategies in paid search, social media marketing, SEO, and web performance—all focused on driving measurable ROI.
- Performance Optimization: Analyze campaign results and team KPIs, making strategic decisions to improve outcomes for both partners and team performance.
- Software Proficiency: Utilize multiple tools—HighLevel (CRM), ClickUp (project management), analytics dashboards, and communication platforms—to maintain seamless operations.
- Cross-Department Collaboration: Work closely with other HIP departments to align strategies, ensure consistency, and enhance service execution.
- Industry Knowledge: Maintain or quickly develop a strong understanding of the orthodontic and dental industries to provide partners with informed recommendations.
REQUIREMENTS
Leadership & Marketing
- 1.5 + years leading and training customer/client success teams, ideally 10+ direct reports
- 3 + years of experience in digital marketing strategy, including Google Ads, Meta Ads, SEO, social media marketing, and website optimization
Strong Communicator & Escalation Leader
- Excellent written and verbal communication – clear, persuasive, empathetic
- Confident handling client escalations and cross-functional collaboration
- Proven ability to coach, mentor, and scale high-performing teams
Strategic Consulting Expertise
- Track record of creating and implementing client growth strategies that drive business outcomes (revenue, retention, expansion)
- Experience building or evolving consulting frameworks and advisory curricula
- Proven ability to oversee the relationships of up to 250 partners simultaneously while delivering consistent, high-quality service
Process & Systems Fluency
- Strong operational mindset with hands-on experience in CRMs and project tools (High Level and ClickUp preferred)
- Skilled at optimizing team workflows, QA processes, and internal communication
Training & QA Focus
- Experience designing onboarding, training programs, and quality standards for advisory teams
- Strong coaching instincts: knows how to develop leaders and individual contributors
Data-Driven & Results-Oriented
- Uses data to monitor client health and team performance
- Drives results through metrics, KPIs, and continuous improvement
Agency or Healthcare Vertical Background (Orthodontic/Dental preferred)
- Experience in a marketing or service-based agency and understands the nuances of servicing multiple clients at once
- Bonus: Knowledge of the orthodontic/dental industry, or at a minimum, healthcare service-based clients
General
- Reliable high-speed internet and a distraction-free remote workspace
- Travel to Pensacola once/year for a departmental meeting
ABOUT HIP
At HIP, we don’t have clients—we have partners. Everything we do is rooted in a collaborative mindset, where we grow together and succeed together. Our core values aren’t just words on a slide; they’re how we show up every day to make a difference for our partners, their teams, and their communities.
Bring Your Genius
What are you passionate about? What gets you in a flow state where work doesn’t feel like work? Everyone here has something they’re great at—a zone where they can bring energy, passion, and focus. That’s your genius. It’s not about just showing up; it’s about showing up with purpose and using your unique talents to push us all forward.
Elevate Others
Success isn’t about climbing the ladder alone. It’s about lifting others up along the way. Whether it’s mentoring a teammate, helping a partner’s team crush their goals, or just stepping in to support someone, we’re here to make sure everyone around us wins. Elevating others isn’t just a nice idea—it’s how we get better together.
Drive Value
It’s not about just checking the boxes. It’s about asking, is this actually working? Does this help our partners succeed? If something’s not driving value, we rethink it. We’re here to add real, measurable results—not fluff. And sometimes, that means going beyond the usual playbook to figure out what’s best for this partner, right now.
Own It
This is simple: take responsibility. If you’re in a role, own it. If something needs fixing, fix it. No passing the buck. We trust every person here to show up, take charge, and deliver. It’s not about perfection; it’s about stepping up and doing the work—together.
These aren’t just ideas—they’re what make us HIP. Let’s live them out every single day.
Brand Promises
At HIP, these promises guide how we serve our partners every day. They reflect what we stand for and how we ensure meaningful impact.
We Are More Than Marketing
It’s not just about running ads or generating leads. That’s just the starting point. HIP goes deeper to help partners grow their practices, strengthen their teams, and build scalable systems. Marketing is only one piece of the puzzle. The bigger picture is about transforming practices for long-term success.
We Provide a Holistic Approach
Everything in a practice is interconnected—operations, team structure, marketing, and patient experience. HIP takes a step back to look at the full picture. It’s not about quick fixes but about ensuring that every piece works together to create sustainable growth.
We Provide a White Glove Experience
HIP aims to deliver an elite level of service in every interaction. Whether it’s a call, a meeting, or a solution, partners should feel valued and supported at every step. It’s about creating an experience where partners know their success is always the priority.
We Go Beyond the Business
HIP is focused on building real relationships with partners. It’s not just about numbers or transactions—it’s about understanding their goals, challenges, and vision. When there’s trust and connection, the partnership goes beyond just business. It creates a foundation for mutual success.
BENEFITS
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days and sick/ personal days)
- Remote position (You MUST be located in the US.)
SCHEDULE
- 8-hour shift (You will be expected to track time.)
- 8 am- 5 pm CST
- Monday to Friday
COMPENSATION
- $75,000- $100,000 (depending on experience)
- Full-time W2 position for domestic candidates ONLY