Head of Strategic Operations – Chief of Staff to the President

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

In just over 3 years we’ve generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses – and not  only survive, but thrive.

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2025 to keep pace with our customer growth.

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.

As Head of Strategic Operations/Chief of Staff to the President & COO at Owner, you’ll serve as a force multiplier – driving clarity and building momentum across the company as we scale. You’ll be responsible for two main things:

1 -Mastering the company-wide operating rhythms that keep the business on track and aligned. You’ll own the design and execution of how we convert our high-level, long-term strategy into annual, monthly, and weekly operating rhythms and how we communicate progress across each.

2- Personally driving forward the highest-leverage initiatives that are too new or too complicated to have a natural owner in the business today. You’ll spin up and lead strategic projects or functional areas that require urgent attention or longer-term incubation: you’ll go deep where the company needs you most.

This is not a note-taking, calendar-wrangling CoS job. It’s a high-trust operator role with direct visibility into and agency within the core workings of one of the fastest-growing startups in the country.

This role is based in San Francisco at our HQ in the Presidio.