Description We are looking for an experienced Help Desk Analyst II to provide exceptional technical support and customer service to internal teams and stakeholders. This is a long-term contract position based in Broomfield, Colorado, offering an opportunity to grow your skills in a dynamic and collaborative environment. The ideal candidate will bring professionalism and expertise in troubleshooting and resolving technical issues while supporting a range of users, including executives and engineers.
Responsibilities:
Provide technical assistance and resolve Level I and Level II help desk issues for end-users.
Troubleshoot and manage customer support tickets, ensuring problems are resolved in a timely manner.
Support users across the organization, including executives and engineering teams, with professionalism and efficiency.
Administer and maintain Active Directory, including user account management and group policies.
Configure and deploy hardware and software, including Mac computers and relevant systems.
Assist with the setup and maintenance of Intune and Office 365 environments.
Perform configuration management tasks to ensure systems are optimized and secure.
Collaborate with team members to implement solutions and improve help desk processes.
Document issues and resolutions accurately to build a comprehensive knowledge base.
Stay updated on emerging technologies and tools to enhance support capabilities. Requirements - Minimum of 3 years of experience in a help desk or technical support role.
Proficiency in working with Active Directory, including user and group management.
Hands-on experience with Office 365 and Intune administration.
Familiarity with Mac computers and related systems, including hardware and software troubleshooting.
Strong understanding of configuration management and deployment processes.
Excellent customer service and communication skills, with the ability to support high-level users.
Willingness to learn and adapt to new technologies and processes.
Ability to work independently and collaboratively in a fast-paced environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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