Description We are looking for a skilled Help Desk Analyst to join our team in Phoenix, Arizona. In this role, you will provide technical support and troubleshooting assistance for a range of hardware, software, and networking systems. Your expertise will play a vital part in ensuring smooth operations and resolving user issues efficiently.
Responsibilities:
Provide technical support for Android and Apple devices, ensuring user issues are resolved promptly.
Troubleshoot and manage Cisco and Citrix technologies to maintain system efficiency.
Administer and update Active Directory accounts, ensuring secure access for users.
Oversee database systems, including maintenance and troubleshooting.
Configure and deploy computer hardware and software as part of system upgrades or new installations.
Support EO/IR systems by diagnosing and resolving technical problems.
Manage configuration settings and ensure compliance with company standards.
Assist with system deployments and updates to enhance operational performance.
Document and track technical issues using ticketing systems, ensuring timely resolution.
Collaborate with team members to implement best practices for IT support and system management. Requirements - Proven experience in Android development and troubleshooting Apple devices.
Strong knowledge of Cisco and Citrix technologies.
Familiarity with database management and configuration.
Hands-on experience with EO/IR systems and Active Directory administration.
Proficiency in computer hardware setup and software deployment.
Ability to manage configuration settings and follow configuration management protocols.
Excellent problem-solving skills and attention to detail.
Strong communication abilities to effectively assist users and collaborate with team members. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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