Help Desk- Hybrid Washington D.C.
Arlington, Virginia
Hybrid
Contract
$40/hr - $46/hr
Help Desk
As the Help Desk Technician, you'll be responsible for monitoring and updating IT support tickets for staff. This position requires a strong focus on customer service for staff, members, and clients. Strong presentation skills are a plus, as you may eventually lead IT orientations for new team members.
The company is located in Washington D.C. and will be 3-4 days onsite a week.
This is a contract-to-hire position.
What You Will Be Doing:
Provide expert support for Office 365 and Microsoft applications
Monitor and manage the support ticket queue, regularly update users, and ensure resolution within SLA timeframes
Maintain and support SharePoint sites and content
Perform daily system checks, including Active Directory, voicemail, and ticketing systems
Build, configure, and deploy client machines (laptops, desktops, virtual machines)
Support end-users with enterprise software, hardware, and virtual desktop infrastructure
Assist with onboarding, offboarding, and employee transitions by managing network and phone accounts and setting up equipment
Troubleshoot and install software as needed
Maintain and update asset inventory
Deliver IT and application training to staff
Create user-friendly documentation and troubleshooting guides
Required Skills & Experience:
1-2 years of experience with Windows 11 deployment and troubleshooting
1-2 years working with Office 365 and O365 administration
1-2 years of experience managing Active Directory
1-2 years of experience using Group Policy in Windows 11 environments
1-2 years of experience supporting laptops and virtual machines
Strong analytical and problem-solving skills
Excellent verbal and written communication
High level of customer service and interpersonal skills
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn't provide sponsorship.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Ashton Corbett
Specialization:
Windows