Housekeeping Quality Assurance Agent- Part Time

 

Position Summary

The Housekeeping Quality Assurance Agent plays a critical role in ensuring Pacaso homes are maintained to the highest standards through detailed auditing and reporting. As part of the Central Housekeeping team, this agent is responsible for reviewing and auditing housekeeping inspection submissions to verify timely completion, accuracy, compliance with Pacaso standards and ensure our homes are Stay Ready for our next arrival. This role also supports continuous improvement by sharing performance data and quality feedback with housekeeping partners. 

 

Key Responsibilities

Audit Housekeeper Inspections:

• Ensure inspections are completed on time and thoroughly for every departure and homes are ready for their next owner stay. 
• Verify that required photo documentation is included and meets quality standards.
• Provide feedback-based coaching to housekeeping partners and/or Market Operations on how to improve inspection submissions (e.g., better photo quality, proper documentation).
• Confirm that maintenance issues are flagged appropriately and that housekeeping partners are submitting restock orders for consumables and supplies as needed.

Compliance Monitoring & Reporting:

• Generate and send weekly inspection compliance reports to housekeeping partners, including completion rates, quality scores, and individualized feedback.
• Track recurring quality issues and escalate to our Housekeeping Managers and Market Ops partners as needed. 
• Track partner adherence to service level agreements (response times, readiness deadlines) and flag recurring violations.

Cross-Functional Collaboration:

• Work closely with the Central Housekeeping Manager and Market Operations to communicate inspection trends and quality gaps to improve Housekeeping Partner performance. 
• Collaborate with the Central Housekeeping Manager and Market Operations to resolve discrepancies in inspection data or follow-up needs.

Hours

• Sundays 4 hours in the evening
• Monday 8 hours
• Tuesday 8 hours

        Or

• Sundays 4 hours in the evening
• Monday 8 hours
• Tuesday 4 hours
• Wednesday 4 hours

Qualifications

• 2+ years experience in quality assurance, property management, housekeeping operations, or a related field.
• Strong attention to detail and ability to identify inconsistencies in reports, photos, and written submissions.
• Excellent written communication skills for providing clear, actionable feedback.
• Comfortable communicating with internal and external stakeholders (housekeeping partners, Market Operations, etc.).
• Experience using Salesforce (or similar tool) for task management, reporting, or workflow oversight a plus
• Familiarity with Jotform or other form/inspection tools; ability to spot issues in data submissions.
• Ability to manage a large volume of inspections weekly while staying organized.
• Comfortable working independently in a remote environment.
• Fluency in Spanish a plus

Success in this Role Looks Like:

• Consistently high rates of on-time and complete inspections across the portfolio.
• Improved quality of inspections through clear and constructive partner feedback.
• A strong, reliable data flow to support decision-making and partner accountability