HPC System Administrator
General Information
Req #
WD00084641
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Tuesday, July 1, 2025
Working time:
Full-time
Additional Locations :
United States of America - Massachusetts - Boston
United States of America - Massachusetts - Springfield
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Position description
We are Lenovo! We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. Our innovative high-quality PCs & Smart Devices, Data Centers, Mobile and Smart Office products are designed and built with the customer in mind. And it’s our people who make this all happen - we believe different is better and our strength lies in this diversity.
Lenovo is the Number 1 Supercomputing provider in the world measured by Top 500 entries, and we keep going. Our Data Center team is dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded.
We are currently hiring for an HPC System Administrator in the United States to work a mix of on-site and remote support to our customers.
As part of the Lenovo Professional Services team your responsibilities will include:
Monitoring, maintaining, and managing the physical infrastructure of a data center, ensuring its smooth operation, reliability, and security.
Monitoring power and cooling systems and network connectivity
Hardware and system software debugging and troubleshooting.
OS Management
Addressing hardware and software issues
Responding to alerts, performing preventative maintenance, rolling out and upgrading firmware versions, and managing any issues that may arise to minimize downtime and optimize data availability
Become the customers’ Single Point of Contact (SPOC)
Opening hardware trouble tickets against different vendors.
Following up and reporting the progress on all issues. Respond to users and provide support to them on the daily operations of the cluster.
-Daily system administration tasks, including granting, deleting access, investigate and correct defects in the cluster as reported, adhering to the service levels.
Resolve errors through developing, testing and implementing changes to the system.
Provide corrective and preventive maintenance, troubleshoot and isolate defects.
Perform Software and firmware testing for any fixes, upgrades, security patch.
Update the customers’ documentation when and as necessary to reflect the changes made to the system.
Compile Monthly Reporting and take part in monthly customer Service Reviews where required.
Working directly with the customer you will be responsible for:
The installation, configuration, and the support of services as required within the central customer Research Computing Services platform team.
Work with vendors and customer Technology Office to design, implement and upgrade services using change management and revision
Control processes to ensure that changes are properly tracked and available for audit when required.
Analyze and troubleshoot system issues, defining, and resolving complex issues.
Develop innovative solutions to continuously improve HPC and address any shortfalls in provision.
Work closely with other customer staff, including Infrastructure Technology, Security and Governance teams.
Understand the importance of security and seek specialist security advice to secure systems.
Maintain a knowledge of technical developments, tools, and ideas in HPC, attending seminars, conferences, technical briefings, and other community events.
Work flexibly as a part of the customer Platform Team, supporting the group’s activities and undertaking individual projects.
Write and maintain documentation on system design and management processes to ensure knowledge is accessible and disseminated appropriately within the customer team.
Deliver a high-quality service through a collaborative approach and outstanding analytical skills.
Take an active part in meetings, representing the customer, and facilitating collaboration between partners.
Assist customer researchers to utilize the HPC resource, providing subject matter expertise support to the Customer Research Computing Analysts.
The role gives you a great deal of independence and opportunity to take the lead and advise. You will be expected to work effectively in providing remote technical services in the areas of HPC & AI platforms and solutions.
Also, you will be responsible for implementing and supporting HPC solutions at customer sites, involving Server, Storage, Network, Power and Cooling, OS, and cluster management software.
The job responsibilities involve providing knowledge transfer, troubleshoot, resolve and advise on the mentioned infrastructure and technologies, continuously monitoring critical parameters like power usage, temperature, humidity, network performance, flows, pressure, network, and server health through dedicated monitoring systems, generating alerts for potential issues.
The role includes incident management by quickly identifying and resolving issues raised by alerts, including hardware failures, network disruptions, and power fluctuations.
The position will require you to build a solid customer relationship, so it is important that you possess customer interaction skills and ability to make technical decisions, to collaborate during projects with several organization verticals, partners, and customers and to develop training and knowledge base documentation.
Position requirements
Experience in Linux (ie Suse, RHEL & CentOS)
Experience in HPC system troubleshooting, monitoring, and support
Experience in System administration
Fluency in English language
Able to perform OS installation and upgrades with no supervision
Able to perform high level problem determination
Customer service skills including written and oral communication with client
What Lenovo can offer you:
An exciting job with great opportunities for success
A good potential to grow both professionally and personally
You will be a part of the Number 1 PC vendor in the world
Stimulating office environment
Flexibility and working from home possibility
At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
United States of America - Massachusetts - Boston
United States of America - Massachusetts - Springfield
United States of America
United States of America - Massachusetts
United States of America - Massachusetts - Boston , * United States of America - Massachusetts - Springfield