Position Description: Serve as the primary point of contact for PrestigePEO clients with high volume and/or complex business needs. Manage day-to-day Human Resources activities for clients and worksite employees. Provide consultation, guidance, and problem resolution within assigned client portfolio. Mentor and provide guidance to newly hired team members. Participate in the company's process improvement and change management initiatives.
Roles & Responsibilities:
Serve as the primary contact for clients' human resources needs, ensuring compliance with all applicable federal, state, and local laws.
Provide account management for clients with high volume and/or complex business needs as it relates to Prestige services.
Develop and maintain effective business relationships with clients and brokers.
Conduct client visits (virtual and in-person) to develop and enhance client satisfaction.
Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs.
Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination.
Manage employee handbook creation, facilitate training initiatives, and support development of clients' policies and procedures.
Demonstrate proficiency and confidence with all technology applications and other tools necessary to perform the role and to assist other team members.
Conduct PrestigePRO product demonstrations for clients and prospects as needed. Provide product information for technology partners to clients, as well.
Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients.
Collaborate with colleagues across departments to resolve complex problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers' Compensation/Risk, Tax, and others.
Ensure a smooth onboarding experience for new clients and newly hired worksite employees.
Serve as an advocate for enhancement efforts, actively participating in team projects designed to develop/enhance tools and practices.
Demonstrate leadership within the scope of the role to inspire others within the department and across service teams.
Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices.
Attend HR meetings and participate in HR educational workshops. Research and present HR topics of interest at staff meetings
Conduct training for incoming HR staff on area of expertise. Serve as a mentor to new HR Business Partners.
Attend training sessions to become knowledgeable regarding Prestige and technology partners' products. Conduct product demonstrations for clients as needed.
Participate in special projects within the HR Client Services department.
15-20% job travel necessary.
Experience:
Minimum of five years of HR Generalist experience.
Bachelor's degree (business administration or human resources) preferred.
Strong understanding of Human Resource segment business challenges.
Extensive knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support. PHR or SHRM-CP certified.
Previous PEO industry and/or client service delivery experience are ideal.
Specific Skills Needed:
Customer service skills
Proficiency with complex problem resolution
Ability to manage high volume and complex client needs
Able to conduct presentations
Ability to perform demos
Proficient written communications skills
CRM skills required
Adept at learning new technology
Worked in Salesforce
Must be able to report into the Tampa office and work a hybrid schedule with 3 days in the office 2 days work from home.
This is not a remote position
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