We’re hiring a Human Resource Specialist because we need you to help accomplish our mission—assisting independent Sales Agents to navigate merchant services with a partner who passionately pursues something rarely found in our industry: an #AgentFirst paradigm. PayCompass challenges the status quo in every aspect of our business, and we need a HR Specialist who operates the same way.
We believe that merchant service sales professionals are growing small businesses one solution at a time. And one of the best ways to do that is by providing a full toolbox of solutions and services without the messiness of inefficient processes, sales quotas, or laughable commissions.
That’s why our mission is #AgentFirst. We support independent sales Agents as they build and support their portfolio of clients. We view each Agent as our customer—keeping them safe, supported, and successful allows them to do the same for their merchants.
And that is where you come in!
We are seeking an experienced HR Specialist to join our on-site team in Phoenix, AZ. In this role, you will be responsible for HR policies, procedures, and best practices which become the cornerstone of organizational success! As a pivotal player, you'll navigate the intricate landscape of HR functions, ensuring seamless support for employees and unwavering compliance with labor laws. Dive into a role that goes beyond mere administration, focusing on attracting, retaining, and nurturing talent while fostering a positive and thriving work environment.
What will you do in this role?
As an HR Specialist, you'll be responsible for:
- Develop and implement HR policies and procedures that align with our organization's goals and objectives.
- Administer employee onboarding and orientation, ensuring new employees have a smooth organizational transition.
- Coordinate and conduct training programs to enhance employee skills and knowledge and promote professional development opportunities.
- Provide guidance and support to managers and employees on HR related matters, including performance management, disciplinary actions, and conflict resolution.
- Maintain accurate employee records, ensuring compliance with data protection regulations and company policies.
- Process payroll and benefits administration, including enrollment, deductions, and reconciliations.
- Stay updated with labor laws and regulations, ensuring the organization's compliance and recommending necessary changes to policies and practices.
- Handle employee grievances and complaints, conduct investigations when necessary, and facilitate effective resolutions.
- Collaborate with cross-functional teams to support organizational initiatives and foster a positive, inclusive work culture.
- Conduct onboarding processes to ensure a smooth transition for new hires.
- Maintain accurate employee records and ensure data integrity.
- Administer employee benefits programs and respond to related inquiries.
- Ensure compliance with federal, state, and industry-specific employment regulations (e.g., PCI DSS-related HR requirements).
- Assist in the development and implementation of HR policies and procedures.
- Support employee performance review cycles and professional development initiatives.
- Help resolve employee relations issues with a focus on fairness and legal compliance.
- Partner with finance and payroll teams to support payroll accuracy and documentation.
- Provide support for internal audits, including those related to payment processing standards.
What will you learn in this role?
If you come from a traditional organization, our pace of innovation, action, and iteration might be a little uncomfortable at first. You’ll learn to move fast, pivot quickly, and put zero value into sunk cost. We do not believe in the status quo.
If you come from a corporate background, this will feel like a breath of fresh air—no bureaucracy, no endless meetings, just real impact with real autonomy.
If you come from the start-up world, this will feel like home, with a focus on passionately pursuing the success of our Agents (which helps us succeed too!) and employee, without all the uncertainty that can come from a start-up environment.
Who will you work with?
You will work directly with our entire leadership team, including our CEO, Justin Volrath, and our COO, Rob Johnson. As the first PayCompass team member focused solely on HR needs, you will be a key player in advising the leadership team of necessary procedures and strategies.
Where will you work?
You’ll work at PayCompass HQ in Tempe, Arizona. Our team has a fantastic culture, and we genuinely love being around each other (and our dogs)!
What does PayCompass do and why?
PayCompass is a privately-owned, self-funded financial services firm and one of the fastest-growing companies in the payments industry. It was founded by industry veteran Justin Volrath and his wife, Nini. They firmly believed that sales professionals deserved a place with the widest possible range of solutions, the most agent-friendly sales contracts, and the highest level of support without sacrificing their independence.
In a nutshell, a place that would always be #AgentFirst that puts people over profits.
We believe that no sales Agent should ever have to walk away from a deal because they can’t offer the right solution.
We believe that no sales Agent should have to worry about how their compensation will get shortchanged, undercut, or eliminated.
We believe that partnering with the best technology, hardware, and service providers gives our sales Agents the tools to succeed.
We believe that when we can’t find the right solutions, we’ll launch our own.
We believe that happy, supported, and successful sales Agents lead to happy, supported, and successful merchants.
What makes you a great fit?
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience working in a Human Resources role, preferably as an HR Specialist or HR Generalist.
- In-depth knowledge of employment laws and regulations.
- Certification in Human Resources, such as SHRM-CP or PHR, is highly desirable.
- Experience with HRIS systems and proficiency with Microsoft Office Suite.
- Strong problem-solving and decision-making skills.
- Excellent written and verbal communication skills.
Bonus Points
- Strong knowledge of HR best practices, labor laws, and regulations.
- Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
- Exceptional organizational skills and attention to detail to manage multiple tasks and projects simultaneously.
- Proficiency in HRIS systems and other HR-related software.
- Strong problem-solving and decision-making abilities.
- Ability to maintain confidentiality and handle sensitive information with integrity.
- Strong understanding of performance management processes and techniques.
- A proactive approach to identifying and resolving HR-related issues.
- Ability to work effectively both independently and as part of a team.
Benefits & Compensation
💲$70K - $80K, depending on experience.
💛 Fully employer-paid health insurance, including dental and vision after your first 60 days.
🕶️ Super flexible PTO—because work/life balance matters.
🚀 Opportunities for professional growth and advancement at a rapidly-growing company.
🐶 Dog-friendly office.
If you're ready to be a catalyst for organizational growth and employee empowerment, seize this opportunity! Join us as an HR Specialist and be at the forefront of shaping a workplace where talent flourishes. Apply now and become an essential force in sculpting the future of our organization! If you’re ready to help us shake up the industry while having a blast doing it, apply now!