Import Customer Service Coordinator
We are seeking a new Import Customer Service Coordinator to join the team! This person will be responsible for the creation & maintenance of US Government shipments with tasks in customer service bookings & documentation.
Contract 3 month temporary assignment (possibility of going perm!)
Pay is $22/HR
Will work a hybrid schedule after the training period
Import Customer Service Functions:
- Creates bookings and accurately assigns rates.
- Identifies the route that will move containers from the beginning to the ending location
- Works with the Equipment Department to determine equipment availability
- Ensures that any and all documentation required for a shipment is received in a timely manner
- Ensures the timely and accurate production and release of Ocean Bills of Lading
- Builds and maintains an open line of communication with customer base and acts as a problem solver
- Traces Shipping instructions – provides to Global Service Center for B/L creation
- Updates bookings when necessary and notifies all affected parties of changes
- Addresses customer problems
- Communicates rate agreement issues to the Sales / Pricing for resolution
- Works directly with Account Executives to assure specific customers’ accounts are handled appropriately
- Coordinates with terminal operations to assure efficient and effective handling of shipments
- Corresponds with world-wide offices to track shipments
- Tracking and tracing of shipments to ensure cargoes are received by vessel cut off - communicates/coordinates any missing containers with customers directly to ensure receipt.
- Deals directly with customers in handling of bills of lading
- Verifies that the customer is in good credit standing prior to releasing of cargo at destination
- Create and issue invoices for prepaid charges as necessary
- Monitors workflow to assure that documents are completed and released within specified timeframes to ensure smooth delivery of cargo
- Responsible for the management of Vessel Voyage, Cargo Manifest and any miscellaneous reports as required.
- Notifies customers of missing Export Customs references and communicates applicable charges, fines
- Communicates with various internal departments to resolve customer issues
- Prepares Customs Manifests and Freight Manifests.
- Facilitates the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of U.S. Customs for cargo ordered to General Order and filing Customs entry for empty containers.
- Arranges Mini Land Bridge transportation and bookings on carriage
- Provides full customer service on all inbound questions including arrival information, charges due, delivery location of cargo, and information on Bill of Lading and Manifest to consignee.
Seeking candidates with the following:
- Must be US Citizen
- Must pass background and drug screen with no issues
- Military background or previous logistics/freight forwarding experience