Ultimate Staffing is currently sourcing an Import Operations Coordinator for our client in the College Park, GA area! This is a great opportunity to work with an international freight forwarding organization and is responsible for handling all aspects of import customers' account management, including: booking shipments, arranging transportation details, dealing with customs clearances, handling claims, issuing invoices, and ensuring collections.
*Direct Hire Opportunity
*Salary ranges $50K-$60K
*Full time- 35 hour work week
*Hybrid opportunity- 3 days in office 2 days remote
Duties:
- Handles Import Accounts by negotiating booking rates (if applicable); by inputting data into computer system regarding shipments;
- Distributing information to brokers and handling Customs paperwork;
- Receiving and distributing collect charge and ocean B/L's due on each shipment; calling airlines, steamship lines, forwarders, etc, regarding pick-up numbers;
- Generating delivery orders and distributing to trucking companies, airlines or steamship lines; and by initiating billing procedures on each file.
- Delivers Client Satisfaction by performing traces; by contacting consignees on the phone; by filling out documents correctly; and by undertaking other various functions to assure on-time delivery of freight to all customers.
- Serves Customers by answering the telephone quickly; by handling inquiries and expediting orders from internal and external customers in a prompt and professional manner; by greeting external customers when necessary
- Communicating with external customers in a professional manner which solidifies the business relationship.
Requirements:
- 4-8 Years in Freight Forwarding industry ONLY
- Ability to communicate and provide great customer service
- Being able to work independently and part of a team
- Knowledge of local and international carriers and routes
- Geographical competence
- Able to work under pressure and meet deadlines
- Outgoing and forward-thinking mindset
- Ability to navigate and work efficiently using TMS software (paperless environment)
- Exceptional Customer Service skills (verbal and written)
- Exceptional listening, verbal, and written skills
- Detail oriented, Self-motivated, Exceptional problem-solving skills
- Good organizational skills and ability to learn and retain information to build core industry related skills.
- Must know how to use and organize Microsoft Word, Excel, Outlook (Cargowise enterprise system REQUIRED)
- Position requires pre-employment background screening for C-TPAT, TSA
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.