CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Pay Range:$21.19 - $26.49 YOUR ROLE Facilitation customers shipping request and coordinating it throughout the CEVA organization. Responsible for documentation and preparation of documents, or document receipt; timely coordination and correctly process shipments. Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices. Model and act in accordance with our guiding principles and core values. WHAT ARE YOU GOING TO DO?- Provide a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer assistance.
- Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.
- Secure necessary documentation when incomplete information is provided. HBL, commercial invoice, and other required documents) to determine if available. Upload and create tracking files.
- Process documents through the appropriate system in a timely manner to ensure compliance with established deadlines.
- Interface with other CEVA systems to provide updates and communications for internal customers to produce timely and compliant transactions.
- Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications.
- Obtain release and other government agency releases as appropriate, arranging receiving or delivery.
- Ensure invoicing for services are completed accurately and within the timeframe consistent with the account and company policy.
- Ensure costing of services, profitability of shipment, within the timeframe consistent with company policy.
- Actively pursue a better understanding of the process (through self- study, courses, and seminars presented by approved sources, and receive certification of competency in these applications).
- Document and maintain the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization
- Perform reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
- Provide updates via Navigator, CSP and Ceva customer service on status of shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
- Identify and complete transaction tasks that require special handling or expediting to produce complaint process.
- Perform Import/Export Specialist II responsibilities, when needed.
- Perform other duties as assigned.
- Understand units of measure, U.S. currency conversion, weights and volume and distance measurements.
- PC literate