Job Overview
We are seeking a dedicated and efficient IT Help Desk specialist to join our team. In this role, you will provide essential technical support and troubleshooting to our employees to ensure the seamless operation of our IT systems and processes. You will serve as the primary contact for resolving hardware and software issues, delivering both remote and on-site assistance as required.
Key Responsibilities
- Respond promptly to support requests and log issues in our ticketing system.
- Diagnose and resolve hardware, software, and network issues.
- Install and configure computer systems and applications as needed.
- Maintain an updated inventory of all IT equipment and software licenses.
- Assist in setting up and maintaining user accounts and workstations.
- Provide technical assistance and training to end-users.
- Collaborate with IT teams to implement new technology solutions and upgrades.
Requirements
- Proven experience as an IT Help Desk Technician or other customer support role, with a minimum of 3+ years of experience.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English and excellent communication skills.
- Customer-oriented with the ability to handle demanding situations calmly.
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are advantageous.