Job Description:
Responsible for providing second level support for endpoint computing hardware and software employing a high degree of customer service, technical expertise, and timeliness to Tri-State end-users and other clients onsite, at their specified working locations or in the field. Endpoint computing includes physical desktops and laptops, mobile devices, and virtual desktops along with associated peripherals and printers. Responsible for investigating and resolving client endpoint computing hardware and software incidents and requests as assigned.
Note:
There is one position available and the position will be filled at one of three job grade levels: IT Client Support Specialist I, job grade 6, IT Client Support Specialist II, job grade 7; or IT Senior Client Support Specialist, job grade 8. This decision will be based on the qualifications and experience of the candidate selected, and Tri-State business needs at the time of hire.
Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes:
Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 40%, Life Insurance, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.
IT Senior Client Support Specialist
Hiring Salary Range: $86,000-108,000
IT Client Support Specialist II
Hiring Salary Range: $77,000-$96,000
IT Client Support Specialist I
Hiring Salary Range: $70,000-$86,000
Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.
Responsibilities:
Responsible for endpoint computing device setup including new employees, refreshing end of life devices, and replacing inoperable devices. Must be familiar with imaging tools such as Intune, SCCM, Ghost and similar tools.
Responsible for investigating and resolving endpoint computing hardware and software problems not covered by IT Client Support Specialist I.
Responsible for collaborating with IT Client Services HQ team and IT Client Services End User Computing team when needing expert support for endpoint computing issues and field applications.
Responsible to manage asset and work management tickets assigned to the Field Desktop queue including proper management of those tickets from open through resolve status completing all necessary fields.
Work with IT teams to provide a secure connectivity with the LAN/WAN/WLAN/Wi-Fi environment to network servers, network printers, and other network devices. Also, assist them with the tuning, system configuration, upgrades, and performance of network and server hardware where applicable.
Work with Endpoint Security Analyst and the Information Security Group to implement and maintain a secure environment for endpoint computing hardware and software.
Responsible for proper asset documentation for endpoint computing hardware and software.
Aid in the teaching of level one (I) Specialists within the team, and the end-users with use of endpoint computing hardware and software.
Provide warranty and non-warranty repairs both in house and in coordination with our hardware vendor.
Participate in team projects that enhance the quality of client support, as required.
Adhere to and demonstrate compliance with appropriate electric utility industry regulatory requirements. Attain knowledge and remain knowledgeable of development in regulations, laws, standards and best practices applicable to the functional area including, but not limited to, Standards of Conduct, Environmental, Employment Law, NERC Reliability Standards and Safety. Must be familiar with, and comply with, all aspects of Corporate Policy C-54, Compliance.
Demonstrate behavior consistent with Tri-State's culture embodied in the Cooperative principles and spirit and core values of technical competency, respect and dignity, accountability, integrity, trustworthiness, and servant leadership to empower or otherwise enable others to optimally perform their job responsibilities. Demonstrate and promote ethics and behaviors consistent with Tri-State's culture, Board policies, and business practices. Understand and fulfill the role and responsibility for all compliance programs within the company.
Because Tri-State is an electric utility with continuous service obligations to its customers, regular, reliable, and predictable performance of the essential functions and responsibilities is an essential function of the job.
Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job.
Qualifications:
Education and Training
Bachelor's degree in Computer Science, Management Information Systems or related area, or equivalent combination of education and/or experience.
Knowledge, Skills, and Ability:
Extensive knowledge of personal computing hardware, software, mobile devices, scripting languages, networked computer systems, associated peripheral equipment, remote access and virtualization technologies.
Extensive knowledge of multiple operating systems and associated control languages.
Working knowledge of personal computing management infrastructure (e.g. Intune, SCCM, Anti-virus, and related software).
Working knowledge of networking, server, and storage technologies.
Ability to assimilate technical information and to communicate it to non-technical personnel.
Project management skills required to provide leadership in planning and organizing hardware and software changes.
Excellent communication skills, both oral and written to all levels in the company.
Strong analytical skills.
Experience:
Three (3) to five (5) years of experience in a role performing desktop and/or second level technical support to end users. Those with less experience will be hired at the level I. Those with more experience will be hired at the Senior level.
Other:
Willingness to be on call support 24 hours per day and 7 days per week.
Must be able to demonstrate that he/she can perform all of the essential functions of the position.
Willingness to travel as required. (Up to 50%)
Must possess a valid driver's license.
About Us:
Tri-State is a wholesale power supply cooperative, operating on a not-for-profit basis, with 43 members, including 40 utility electric distribution cooperative and public power district members in four states: Colorado, Nebraska, New Mexico and Wyoming. Together with its members, Tri-State delivers reliable, affordable and responsible power and energy services to more than a million electricity consumers across nearly 200,000 square miles of the West.
Tri-State was founded in 1952 by its member systems to provide a reliable, cost-based supply of electricity. Headquartered in Westminster, Colo., approximately 1,200 people are employed by Tri-State across five states.
Tri-State's electricity is generated from coal, natural gas and hydropower, with a rapidly increasing supply generated from wind and solar. Tri-State delivers power to its members through a transmission system that includes substation facilities, telecommunications sites and over 5,700 miles of high voltage transmission lines. Tri-State's transformative Responsible Energy Plan is reducing emissions, increasing renewable resources, developing new energy services and delivering more flexibility for its members.
Job Identification: 400
Job Category: Information Technology
Posting Date: 2025-05-29T17:39:52+00:00
Job Schedule: Full time
Hiring Salary Range: $70,000-$108,000
Locations: 3761 Eureka Way, Frederick, CO, 80516, US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.