Job description
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Job Summary: The IT Operations Manager is responsible for the day-to-day management of the Database Administration, Network, and Systems teams. Management of the company's 24/7/365 Software-as-a-Service (SaaS) infrastructure, ensuring the company meets its Service Level Agreements (SLAs). This includes daily maintenance of infrastructure, executing scripts, SQL maintenance jobs, backup and restoration operations, maintaining networking and telecommunications systems, and overseeing setup, configuration, and maintenance of infrastructure and application/database servers.
Responsibilities:
- Oversees operational systems, processes, and infrastructure, seeking opportunities for improvement.
- Plans activities related to server patch management, hardware upgrades, and maintenance windows.
- Determines system/service availability requirements based on SLAs, including downtime and maintenance windows.
- Anticipates and tracks operational and tactical risks, providing strategic solutions.
- Manages daily operations of the team, balancing responsibilities across business analysis, vendor, and risk management.
- Participates in planning, project status reporting, and change control processes.
- Works with the Director of Operations on departmental projects.
- Reports on weekly, monthly, quarterly, and annual metrics.
- Identifies trends and opportunities for process improvement.
- Raises and tracks issues, resolves medium complexity problems, and escalates when required.
- Establishes and maintains relationships with clients, internal teams, and vendors.
- Gathers feedback and gains support for initiatives.
- Stays updated on industry regulations, trends, and technology.
- Ensures compliance with regulatory practices.
- Maintains and optimizes local networks and servers.
- Responsible for device and password management.
- Oversees data backup and system security operations.
- Manages hardware and software installations, upgrades, and configurations.
Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting