Job description
IT Support Associate
Technology | Enterprise Security J2EE APIs | Java EE Security Standards: JCA, JCE, JAAS, JSSE, JGSS
Company: ITL USA
Requisition ID: 130997BR
Job Description
Infosys is seeking a Junior Application Support Admin. This role requires close partnership and collaboration with other Infrastructure Engineers and Subject Matter Experts.
Required Qualifications:
- Candidate must be located within commuting distance of Houston TX or be willing to relocate. The position may require travel within the US.
- Bachelor’s degree (Engineering/Non-Engineering) or foreign equivalent from an accredited institution. Consideration will also be given to three years of progressive experience in the field in lieu of each year of education.
- At least 3 years of IT experience with a Non-Engineering Degree.
- Provide technical support on security architecture, improvement, management, and remediation.
- Serve as the entry point for incidents, inquiries, or issue reports from authorized users.
- Resolve requests and issues with full documentation and knowledge transfer.
- Escalate to Level 2 support if issues cannot be resolved at Level 1.
- Acknowledge, prioritize, and escalate requests as needed.
- Troubleshoot based on SOPs, check log files, database entries, and coordinate with Level 2 support teams.
Preferred Qualifications:
- Proactive attitude and readiness to demonstrate initiative.
- Strong attention to detail and excellent communication skills, both written and verbal.
- Technical and soft skills in problem-solving, teamwork, and client interaction.
- Self-starter capable of participating in diverse projects and interfacing effectively with customers, vendors, and colleagues.
Additional Notes: The role involves extensive travel, sitting for long periods, and working at a computer. Communication may be required via telephone, email, or face-to-face interactions.