Infosys is seeking a Junior Application Support Admin. This role requires close partnership and collaboration with other Infrastructure Engineers and Subject Matter Experts.
Required Qualifications:
- Candidate must be located within commuting distance of Houston TX or be willing to relocate to the area. This position may require travel in the US.
- Bachelor’s degree (Engineering/Non-Engineering) or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 3 years of IT experience required along with a Non-Engineering Degree.
- Provide technical support on security architecture, improvement, management, and remediation.
- Support provided as the entry point for incidents, inquiries, or issue reports from authorized users.
- Resolve requests and issues for which full documentation and knowledge transfer have been recorded.
- Escalate to Level 2 if issue cannot be resolved by L1.
- Acknowledge and prioritize requests, escalate requests as needed.
- Troubleshoot based on SOP, checking log files, database entries, coordinating with L2 support teams.
Preferred Qualifications:
- Readiness to demonstrate a proactive attitude.
- Solid attention to detail and excellent written and verbal communication skills are required.
- Skilled technical and consultative resources expected to be strong in both technical and soft skills.
- Proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues.
The job entails an extensive amount of travel. It also involves sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience, we manage the systems and workings of global enterprises, guiding clients through their digital journey. We do this by enabling the enterprise with an AI-powered core that helps prioritize change execution and empowering the business with agile digital at scale to deliver high performance and customer satisfaction. Our continuous learning agenda drives ongoing improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, veteran status, or disability.