Description
Leidos is looking for a ITSM (ServiceNow) Platform Developer to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the
Leidos is looking for a ITSM (ServiceNow) Platform Developer to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
Duties and Responsibilities:
Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
Experience implementing ServiceNow system solutions in a Linux environment.
Proven ability and knowledge of ServiceNow integrations with other systems.
Experience implementing and supporting of ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management.
Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.
Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.
Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
Additional Responsibilities:
Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases
Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise
Work directly with end users to resolve support issues within ServiceNow
Configure application related fields, forms, views, email notifications, acceptance roles and access control
Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
Provide support to end users and stakeholders on SPM functionalities and best practices.
Consistent and regular attendance is an essential function of this job
Performs other related duties as assigned.
Desired:
ServiceNow ITSM Implementer certification
Java script, html, or CSS experience
Skilled in utilizing best practice engineering methods
Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.
Education and Certifications:
Required:
Active TS/SCI government security clearance
Bachelor’s Degree with a focus in computer science, information systems, or a related field of study and at least 5 years of experience
Possess 3-5 years' experience as ServiceNow Systems Engineer
ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer
ITIL v4 Foundation Certification
Applicable DoD 8140 or DoD 8570 Certification
Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Original Posting:
July 31, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $104,650.00 - $189,175.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00163684
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.