Lead Application Architect
Category: Architecture
Main location: United States, Virginia, Fairfax
Alternate Location(s): United States, Maryland, Baltimore
Position ID: J0525-2239
Employment Type: Full Time
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Position Description:
CGI Federal is seeking an experienced Lead Application Architect to help lead the Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS) Next Generation Desktop platform initiative.
The Centers for Medicare & Medicaid Services (CMS) provides healthcare services to approximately 79 million individuals through Medicare and Medicaid. CMS is dedicated to delivering high-quality healthcare at a reasonable cost and disseminating essential information regarding benefits, health promotion, and choices. The Next Generation Desktop platform (NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries and marketplace consumers.
This position is located in our Fairfax, VA or Baltimore, MD office; however, a hybrid working model is acceptable. You will be required to be in a CGI Federal office two days per week
Your future duties and responsibilities:
• Understanding the existing NGD environment including integration of the source systems.
• Defining the architectural strategy and development guidelines.
• Leading and managing all activities and tasks related to NGD design and structure.
• Analyzing requirements and providing recommendations for changes to existing infrastructure, including justification, budget considerations, and required implementation resources.
• Architect and Design Solutions: Develop scalable, secure, and efficient application architectures for Medicare call center platforms.
• Stakeholder Collaboration: Work closely with Product Managers, Solutions Architects, and Engineering Teams to refine business requirements and implement solutions.
• IVR & Contact Center Technologies: Design and integrate IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS).
• Compliance & Security: Ensure adherence to Medicare regulations, HIPAA compliance, and data security best practices.
• Performance Optimization: Identify and implement strategies to improve call center efficiency, customer experience, enhancement delivery, and system reliability.
• Technical Leadership: Provide guidance on best practices, architecture enablers, service level agreements, network and application security, RMF, ATO and non-functional requirements.
• Documentation & Reporting: Prepare conceptual architecture designs, effort estimations, and technical documentation.
Required qualifications to be successful in this role:
• Education: Bachelor's Degree in Computer Science, Information Technology, or related field.
• 8+ years in application architecture, with at least 3 years in Medicare call center environments.
• Strong knowledge of AWS, Azure, GCP, and cloud-native technologies.
• Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM SaaS including Microsoft Dynamics 365, Salesforce, ServiceNow.
• Experience and knowledge in application operations and maintenance, analyzing and reducing technical debt
• Experience with call center governance, standard processes, optimization techniques
• Familiarity with SAFe Agile and traditional waterfall approaches.
• Understanding of HIPAA, Medicare regulations, and cybersecurity best practices.
Desired qualifications/non-essential skills required:
• Experience with Federal Government and Healthcare sectors.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88,200.00 - $195,200.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
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Skills:
Data Architecture
Software Architecture
Agile Business Analysis
Solutions Architecture
What you can expect from us:
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