The Lead Service Specialist assists the Supervisor or Manager in leading
the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. Essential Job Responsibilities Assign production tasks to team members Work independently on production assignments, in a swing shift, often at a satellite copy center without direct supervision Ensure all projects have been properly completed and quality checked Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries Assist management with training new hires on all processes Other duties include, mail, distribution services, copy, print, records, facilities, reception, hospitality services Scanning & Imaging firm IP Mail with desktop scanners and DocSolid software. Research client matter profile information and assign to documents before releasing to client paralegal. Qualifications & Requirements High School Diploma or GED Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment Ability to lead others in a professional manner Strong written and verbal communication skills with ability to resolve complaints Ability to multitask with attention to detail Working knowledge of MS Word, Excel and Outlook Ability to lift or move 40 lbs. or greater Ability to walk, bend, kneel, stand or sit for an extended period of time Weekdays 10:30 AM to 7:30 PM, with occasional Overtime or early shifts