Principle Accountabilities
POSITION REQUIREMENT:
Experience
Required
1 years: Customer Service
- Customer Service
- Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)
- Provide welcoming, personal, professional and consistent service to all Customers at all times
- Ask questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) process
- Suggest group of appropriate products and/or colors to meet and exceed customers’ needs
- Assist customers with product/services selection and information
- Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable.
- Inform customers of M·A·C consciousness programs and philosophies
- On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.
- Practice current good counter practices
- Sales
- Obtain Customer data for M·A·C Addict book or other client list as required.
- Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives
- Keep informed about products/company information/store information
- Actively participate in store theme days and events and new product launches
- Study the Skills Certification requirements and complete as many skill sets as appropriate
- Actively participate in M·A·C training sessions and partnered store mandatory training sessions
- Maintaining Work Environment
- Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business
- Maintain a clean and organized work area.
- Maintain tester units in proper schematic order.
- Clean or replace any broken or damaged products
- Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
- Inform management of any store maintenance issues
- Inform management of any Health and Safety issues which might lead to accidents
- Administrative Assistance Activities
- Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV’s
- Assist with inventory counts
- Submit accurate time worked in voice response system in appropriate time period
- Complete appropriate Customer correspondence as required.
- Adhere to proper security procedures regarding handling of cash and assets
- Assist in Inventory Management
- Assist in stocking of all counter supplies and inventory on a daily basis as required
- Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day
- Arrange for product transfer from other stores if customer wants product currently unavailable at your counter
- Communicate low on stock and out of stocks to Retail Manager
- Assist in the proper rotation of stock
POSITION REQUIREMENT:
- A minimum grade 12 education.
- Excellent customer service, communication, organizational skills and time management skills.
- Cosmetic experience preferred.
- Ability to assess customer needs and make recommendations.
- Ability to work in a fast paced environment including evenings and weekends.
- Professional demeanor and ability to be flexible and handle change in a positive manner.
- This position requires excellent communication skills to be performed on a daily basis.
- This position requires moderate physical effort.
- Some unpacking and packing of materials is required when restocking the floor supplies.
- There may be moving and setting up of displays and other events taking place in your location.
- At counters, one must stand nearly 8 hours.
- Retailed Partnered Stores, Freestanding M·A·C Stores (retail selling floor).
Experience
Required
1 years: Customer Service