Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us:
When you're part of the team at Thermo Fisher Scientific, you'll do important work, and you'll be valued and recognized for your performance. With dedicated managers and encouraging coworkers to support you, you'll find the resources and chances to create significant contributions to the world.
How you will make an impact:
The Business Solutions Manager drives key customer onboarding, from pre-contract to full implementation and works closely with the Health Systems Executive team.
Key responsibilities will be:
Lead and manage the end-to-end customer implementation process from pre-contract through successful onboarding.
Collaborate with cross-functional teams, including sales, product management, and technical support, to ensure a seamless implementation.
Act as the main contact person for key customer collaborators throughout the implementation process.
Develop and maintain positive relationships with customers to understand their needs and ensure their happiness.
Build and manage detailed project plans, timelines, and budgets.
Identify and mitigate risks to ensure the timely and successful completion of implementations.
Regularly update senior leadership and key collaborators on project status, risks, and opportunities.
Implement standard methodologies and continuous improvement initiatives to improve the efficiency and effectiveness of the implementation process.
Ensure compliance with all relevant regulations and company policies.
Minimum Qualifications
Bachelor's degree in Business, Healthcare Administration, or a related field. Candidates with equivalent experience will also be considered, with a preference for those holding an advanced degree.
Minimum of 7 years of experience in a similar role within the healthcare or life sciences industry.
Proven track record of successfully managing complex implementation projects.
Strong project management skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills with the ability to effectively interact with senior executives and key collaborators.
Highly organized and diligent individual with a strong ability to prioritize tasks and meet deadlines.
Self-starter with the ability to work independently and as part of a team.
Experience working in a matrix environment and navigating complex organizational structures.
Proficiency in project management software and tools.
At Thermo Fisher Scientific, every one of our 100,000 outstanding minds has an unusual story to tell. Join us and contribute to our outstanding mission-enabling our customers to make the world healthier, cleaner and safer!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.