Position Purpose:
The Manager of Operations Strategy will facilitate key strategic initiatives to successfully implement change and deliver value to the organization. The manager will own all aspects of program management including management of cross-functional linkages, program tracking and reporting, issue and risk management, cross-functional communication and timelines & logistics. The manager will also conduct data analytics activities to support and inform decision making on key strategic projects as needed.
Key Responsibilities:
Connect cross-functional teams to identify dependencies and facilitate removal of roadblocks
Provide avenues for accountability to facilitate teams delivering their commitments
Capture and manage risks and escalations as needed to drive ongoing progress
Influence stakeholders and leadership through data-driven reporting; build and manage program reporting, plans, and dashboards
Support the definition of outcomes delivered by the initiative, in partnership with stakeholders and subject matter experts
Manage program communications with stakeholders and participants and determine resources required to support business partners
Facilitate assignment of initiatives across the team based on business partner needs and associate strengths and development needs
Direct Manager/Direct Reports:
Direct and indirect reports typically include 2-5 Business Analysts.
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Experience leading large, cross-functional initiatives
Ability to think strategically and tactically, and utilize change management practices to make programs successful
Experience leading outcome-focused discussions, brainstorms, and working sessions
Experience building, coordinating, maintaining, and communicating plans across multiple teams and with senior leaders
Communication skills with both technical and operational stakeholders within large, rapid growth environments
Experience owning program strategy, end-to-end initiative delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
5
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Strong business, functional and/or store knowledge for their area of responsibility
Leadership and management experience preferred
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00