Manager, Product Management - Referrals Core Experience, Shopping (Remote-Eligible)
We are looking for a Product Manager to join Capital One Shopping’s growth team and take our referrals program to the next level. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you!
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.
What we are looking for:
- A knowledge and passion for emerging technologies (API's, Big Data, Native UI's) to incorporate into building great products
- Use SQL to build a data-back strategy, identify insights, and troubleshoot issues
- Own day to day setting and monitoring of KPIs - requires strong SQL/data analysis skills
- Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team
- Proficiency in handling large data files using SQL, Python, and/or R
- Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data
- A product centric mindset to take a product from ideation to production and continually iterate improvements
- A customer-first mindset
- A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams
- A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging
- Creating and maintaining a healthy team culture through thoughtful leadership
- Results focused and able to manage and prioritize multiple projects simultaneously
- Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value
What you’ll do:
- Own the referrals program core experience roadmap, from user discovery and ideation to execution and iteration
- Define, socialize and monitor KPIs that reflect the health of the program, including growth, conversion, engagement and revenue impact
- Lead the strategy of growth placements and integrate referral campaigns across channels across the product to maximize visibility and adoption of referrals
- Lead a team of software engineers and designers to deliver a best in class referrals experience, including designing and testing new referrals mechanics, incentives, and UX improvements through A/B experiments and data-driven insights
- Analyze and understand the competitive landscape and uncover novel ways to differentiate our offering and user experience
- Develop a deep understanding user and business stakeholder needs, ensuring they’re considered in tradeoff and prioritization discussions
- Create a vision and roadmap to address customer pain points and take Shopping’s referrals program to the next level
Basic Qualifications:
- At least 3 years of experience working in Product Management
- At least 3 years of experience with SQL
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
- A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
- 2+ years of experience with A/B testing and multivariate experiments to optimize user journeys.
- Experience in mobile-first products or platforms with large user bases
- Experience in designing and optimizing growth loops, viral mechanics, or referral programs
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
Capital One is open to hiring a Remote Employee for this opportunity.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.