Managing Director and Chief Operating Officer, Pharmacy+ and Care Delivery Technology
Summary:
The Chief Operating Officer (COO) will support and report directly to the Senior Vice President and Chief Information Officer of Pharmacy+ and Care Delivery. The COO will serve as an integral member of the Pharmacy+ and Care Delivery Leadership Team. The COO will manage all responsibilities associated with the business strategy (Pharmacy+ and Care Delivery specific strategy/objectives and connectivity to Technology-wide and Enterprise-wide strategy), technology operations management and critical internal partner liaison, especially with the other COO across Cigna Technology. This highly visible leadership role will help transform and scale the organization's operating and management practices, serve as primary representative in critical committees and strategic governances, driving key decisions on behalf of Pharmacy+ and Care Delivery. Having the ability to develop strong relationships with business leaders across the enterprise is a critical component to the success of the individual chosen to lead this function.
Responsibilities:
Strategy Development &* *Execution
Develop and drive Pharmacy+ and Care Delivery roadmap. Leads the overall direction and strategy of the Pharmacy+ and Care Delivery function in collaboration with the CIO and Technology Leadership Team, and in close collaboration with Enterprise Architecture, in order to mature the posture of the Pharmacy+ and Care Delivery organization.
Partners with CIO and lead team on strategy development and executes and enables the strategy set by CIO and lead team.
Delivers top level direction and leadership in Strategy interpretation and execution within Pharmacy+ and Care Delivery, including goals and priorities cascading.
Partners closely with other Care Technology teams and their COOs to ensure alignment on strategy and execution of shared priorities, inclusive of Infrastructure, Digital, Data, Security Information and Enterprise Technology Operations.
Develops standards, processes, and reporting for resource managing, capacity management, risk management, investment, and financial/KPI scorecards across portfolios.
Improves organizational dynamics, driving better business practices and strategic management. Leverages a broad network and strategic mindset to connect stakeholders and processes across the organization, ensuring the team meets/exceeds goals and priorities.
Collaborates with Communications team to support internal communications for Pharmacy+ and Care Delivery organization. Support speaking engagement and presentations prepared for and made by CIO. Ensure accurate Lookbooks exist to support socialization of team and areas of responsibility for Pharmacy+ and Care Delivery team.
Meets with the CIO regularly to plan the week(s) ahead. provides Information and deliverables to help Pharmacy+ and Care Delivery Leadership team optimize productivity and effectiveness and aligns on how to move projects and initiatives ahead Attends and actively participates in key meetings and acts as a proxy for the CIO, where appropriate.
Creates processes to streamline operations, where applicable.
Provides oversight of special projects that may fall outside of standard day-to-day objectives and/or have no natural "home" in the organization.
Manages team backlog and collects applicable metrics, ensuring the proper information is shared with the CIO at all times.
Maintains focus on return on investment and proactively provides comprehensive financial information at the project, program and portfolio levels Monitors and tracks overall portfolio project forecast vs project spend, performs variance analysis and identifies trends requiring process improvement.
Partner with CIO to plan leadership retreats and establish desired objectives.
Provide general oversight and management of the Office of the CIO.
Business Operations
Provide oversight of financial health and planning, including baseline and portfolio spend. Accountable for financial health of the portfolio.
Lead team of financial professionals to provide monthly reporting, baseline governance, SOW inventory, including inventory of labor/software SOWs, vendor management, and expense management.
Lead all financial management and analytics, including automation and prescriptive forecasting where possible.
Lead tech-focused QOR for each Pharmacy+ and Care Delivery LOB.
Monitor Goals progress and develop reporting for each LOB to CIO.
Oversee metrics & reporting for each LOB; drive automation and dashboards for each team to promote visibility in order to identify risks and opportunities.
Lead all Talent & Capacity Management & Analytics, including headcount tracking and forecasting, new hire approval process, rostering management in FAST, Workday, and Clarity (as applicable), and support monthly update of headcount.
Service as proxy CIO point of contact for CIP and Internal Audit to ensure reporting, tracking and remediation of outstanding findings/issues. Drive engagement and accountability of team.
Team oversees process for M1, M2 notification, support, and debriefs involving CIO.
Ensure Business Continuity playbook and technology roadmaps for products are in place and being executed against by team.
Look for opportunities to simplify the Ecosystem / Process Improvements, lead team to identify and document issues, drive team towards self-identified process improvement efforts, and lead Activity Assessment insights (annual).
Workforce Management & Strategy:
Directs the delivery, prioritization & coordination of all project and program outcomes and resources engaged within the Pharmacy+ and Care Delivery organization.
Assumes the overarching accountability to partner with leadership to maximize delivery and drive results of a complex project portfolio, achieving defined business goals and objectives.
Leads a unified Culture, Employee Engagement, and Learning & Development strategies across Pharmacy+ and Care Delivery to drive retention, employee satisfaction, psychological safety, innovation, and skills development in support of strategic priorities and plans.
Lead planning and execution of all workforce engagement opportunities, including but not limited to All Hands meetings, Employee Advisory Council, onboarding programming employee survey response plans, and the Recognition & Rewards strategy.
Pharmacy+ and Care Delivery SLT and People Leader
Drives alignment and collaborates across Technology to resolve confi1ct and ensure consistency and clarity of strategic direction.
Maintains pulse of the organization, listening to what people are saying and understanding what they are not, to identify and address underlying issues and related opportunities.
Establishes and maintains a strong partnership with technology and business peers, including Finance leadership, HR leadership, Communications, and other critical internal partners.
Manages a team of skilled and experienced work delivery professionals performing program/portfolio management, business operations delivery/execution.
Maintains a constructive, team-oriented and customer-focused attitude at all times and in all settings.
Recruits and develops talent to drive the organization to higher performance.
Leads our Global Talent Workforce strategy, ensures clarity and prioritization of related efforts, and drives the team towards execution of targets and initiatives.
Qualifications:
10+ years of experience in a similar role with specific experience in the healthcare industry managing multiple aspects of the business operations. Enterprise Operations experience is strongly preferred. Maintains industry knowledge and marketplace conditions relative to the healthcare sector. Bachelor's degree required, advanced degree highly desirable.
At least 5 years of working experience in a strategy management position, preferably working as a senior strategy leader in a fast paced and dynamic business environment.
5+ years of professional experience managing Technology Strategy/ Technology Operations, Program and Project Management and business analytics and reporting. Prior experience in Technology strategy/program management/consulting strongly preferred.
Deep expertise in Information Security and Incident Response best practices and standards.
Strong project management skills leveraging industry standard methodologies and experience in leading both Waterfall, Agile and Hybrid methodologies required.
Strategic thinker with a track record for developing innovative solutions to difficult problems. Strong writing, verbal communication, listening, and presentation skills Able to absorb and filter through a lot of diverse information and present the key issue, trends, or decision required.
Strong analytical/ problem solving, organizational and process improvement skills. Business process mapping skills.
Strong relationship skills. The ability to build trusted, productive partnerships between technology, business leaders and internal/external partners is a must.
Agility in dealing with a constantly changing business environment and areas of ambiguity.
Energy, focus and stature to excel. Strong leadership presence, (possess stature) prominence in the industry and can rally people in a multi-site operational structure. Strong work ethic and a high drive and focus Demonstrates optimism and determination when facing challenges.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.