JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job entails. The Managing Director, Life Sciences is accountable for driving business growth, building trusted multi-layered relationships, and leading high-performing teams that deliver exceptional client service. They mentor, coach and manage Account Directors on how to drive account growth, manage teams, engage clients, handle escalations, and deliver best-in-class service. They are deeply engaged in business development, solutions development, negotiating scope and commercial terms, and winning renewals and new engagements.
Primary Responsibilities:
Establishes and Nurtures Strong Client Relationships
- Meet frequently with client C-Suite executives to highlight results.
- Ensure the vision and strategy of account plans are implemented and align with client objectives.
- Present both thought leadership and practical solutions to shape clients’ buying vision over time and position growth opportunities.
- Proactively solicit and respond to feedback from client utilizing voice of the customer and client care programs to drive loyalty.
- Achieve active reference status with clients demonstrating best-in-class service delivery that can be leveraged to expand our business.
- Measurably improve client retention evidenced by client satisfaction surveys and net promoter scores.
Grows the Business
- Recognize opportunities for organic account growth, then articulate the value propositions and ensure implementation.
- Make the case of compelling market differentiation to influence buying preferences.
- Accelerate Life Sciences industry specialization and further industry eminence.
- Proactively prepare for client renewals striving for and securing no-bid renewals.
- Develop innovative strategies to ensure year-over-year growth on the accounts.
- Partner with the solutions development teams and leverage external networks to further sales and business development efforts.
- Support pursuits globally by providing operational input to solutions development teams.
- Drive revenue growth across the division, identifying opportunities on- and off-accounts engaging the right cross-functional resources to win.
- Visibly lead at industry events through speaking roles and on social media as an expert in the Life Sciences industry.
Achieves Financial Results
- Own responsibility for the profit, loss and growth of account portfolio.
- Invest in the client relationship to drive growth and profitability while reducing the cost to serve, maximizing JLL’s long term value to the client.
Develops and Leads High Performing Teams
- Simplify and improve service delivery (consistency, repeatability and reliability) improving our ability to effectively scale.
- Recruit, develop, and retain top talent for all key roles and ensure succession planning.
- Create high-performing, integrated teams that are committed to delivering sustainable operational excellence.
- Manage and coach Account Directors on their performance progress and developmental goals including analyzing strengths and areas of opportunity, turning the results of the analysis into actionable career development plans.
- Manage Account Director rotations in a pro-active and structured manner to avoid client disruptions.
- Accountable for networking with diverse external candidates to improve the workforce talent.
- Align specializations and subject matter experts with client needs across the division.
Job Requirements
Education
- A bachelor’s degree and a broad range of business experience acquired through demonstrable work experience or an MBA.
- Evidence of continued pursuit of industry knowledge and trends.
Leadership Capabilities
Thinks Bold
- Sets and drives global strategy
- Effectively navigates the firm
- Simplifies complex problems
Drives Change
- Leads courageously to take risks and drive change
- Promotes an agile team culture focused on growth
- Drives business transformation
Helps Others
- Collaborates with stakeholders inside and outside of the organization
- Team, customer and client focused
- Creates a respectfully candid and safe environment
Business First
- Drives revenue growth and business expansion
- Embodies strong global business and financial acumen
- Leverages best in class technology tools to drive business results
Inspires
- Creates vision and strategy
- Engages and inspires a high performing team
- Collaborates openly
Gets It Done
- Delivers industry-leading outcomes
- Focuses on long-term client relationships
- Effectively manages client expectations
- Shapes client’s buying vision
Personal characteristics.
The successful candidate will be an innovative, forward-thinking, creative individual with the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess exceptional qualitative skills.
Estimated total compensation for this position: 260,000.00 – 360,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location: Remote –Chicago, IL, Las Vegas, NV, New York, NY, San Diego, CA, Washington, DC
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays