Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
Position Summary:
Under the direction of the Practice Manager, answers and screens all telephone calls. Documents messages as required regarding illness, prescription refills, lab, radiology, imaging reports, test results, referrals, etc. Makes and edits appointments via computer. Organizes provider's correspondence. Registers patients in a timely and appropriate manner. Verifies data or enters changes to the demographic and insurance screens. Posts co-pays and payments. Balances manual and CRT batches at the end of each session.
Required Knowledge and Skill:
High School diploma or equivalent.
Talent to be pleasant and helpful to patients especially when they have questions or problems required.
Computer literacy, accurate spelling and typing skills required.
Medical office administration education preferred. Prior patient account or third party billing experience desirable.
Medical terminology knowledge and telephone skills preferred.
Familiarity with Meditech software systems preferred.
Majority of time spent sitting while multi-tasking on the phone, computer and interaction with patients and co-workers. Must be able to turn, twist and bend over to move objects up to 5 lbs in weight. Lift and walk with objects up to 5 lbs in weight. Stand up, walk to provider station and clinic offices throughout the day when necessary.
Education/Experience/Licenses/Technical/Other:
Education: High School diploma or equivalent
Experience (Type & Length):Previous medical office experience preferred
Certification/Licensure:
Software/Hardware: Familiarity with Meditech software systems preferred