At the forefront of ensuring consistently high levels of client experience and continuity of service through challenging migrations, this critical role is within the Central Migrations Office (CMO). You will need to build & manage strong relationships with a wide range of stakeholder groups across COS (eg Implementation, Technical Implementation, Client Service, Support), Merchant & Treasury Services Product & Channel management in order to understand & design optimized client-impacting migrations.
You will support with the identification, analysis, planning & management of all migrations that directly impact our clients & COS colleagues across all regions.
You will need to acquire expert knowledge of the firm and the many Merchant & Treasury Services products, services & channels they offer, and apply that knowledge to ensure best in class migration approaches whilst maintaining excellent client experience.
You will be expected to understand the detailed needs of all in-scope migrations and manage them to successful completion within agreed time, resourcing, cost & quality parameters.
Job responsibilities
Work closely with CMO colleagues & a wide range of key stakeholders across Merchant/Treasury Services, COS and others to help identify, steer & triage the design of migrations
Take ownership of migration tasks and actions that contribute towards an effective migration design.
Support with the production of key Central Migration Office artefacts and document the migration Design, risks & key outcomes for senior stakeholders and CMO management
Join local/regional migration meetings and forums, including Working Groups to ensure migrations are properly understood and that the migration design accommodates the needs of both the underlying business & the COS organization
Ensure all migrations meet appropriate governance and/or regulator criteria as set out by both the CMO & other appropriate stakeholders
Support initiatives within the CMO Design Team (and the CMO more broadly) to ensure continuous improvement of our collateral, artefacts, and operating model
Remain up-to-date with market & industry initiatives and the launch or change to the bank's digital products
Required qualifications, capabilities, and skills
Excellent verbal and written communication skills to both clients and internal partners
Good working knowledge of the wide range of products offered by Treasury & Merchant Services
Good understanding of the COS organization & structure
Excellent analytical skills and attention to detail required
Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and manage to resolution
Excellent time management and prioritization skills in a high pressure, competing-priority work environment
Preferred qualifications, capabilities, and skills
Strong capabilities of desktop tools, including Powerpoint, LLM, Lucid, Confluence
Knowledge of the firm's various Merchant & Treasury services payment processing environments (including back offices and reporting engines) a benefit.
Awareness of planning and project management methodologies a benefit.
Able to work individually, or as part of a team
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans