Job Title: MFA Engineer
Location: Reston, VA (Hybrid-3x/Week)
Salary: DOE + full benefits
Clearance: Active Public Trust (or ability to obtain)
Company Overview
TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers improving quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.
Job Overview
We are seeking a skilled and motivated MFA (Multi-Factor Authentication) Engineer to join our dynamic IT team. The ideal candidate will have experience in identity and access management (IAM) and experience with implementing and managing multi-factor authentication solutions. The MFA Engineer will play a critical role in enhancing our security posture by ensuring the secure and seamless implementation of MFA across our organization.
Job Responsibilities
- Working with the technical project team and technical writer to create and validate documentation, user guides, personations, and other communications.
- Developing FAQs and troubleshooting documents related to MFA implementation use cases
- Identify gaps in the support structure and work with partner organizations to resolve
- Coordinating 3rd tier support for MFA technologies
- Responding to escalated tickets and requests assigned to the MFA Team
- Coordinating responses to escalated issues and tickets
Requirement Skills/Qualifications
Experience with Multi-Factor Authentication solutions, including smart cards, hardware tokens, and biometric factors is preferred
- Experience with operating systems such as Windows, macOS, and Linux
- Experience with authentication protocols and methods
- Experience working with helps desk systems such as ServiceNow and Heat
- Familiar with support structures in large business or Federal agencies
- Maintains a positive outlook and meets challenges
- Excellent written and oral communication skills
Education
- Bachelor’s degree in computer science, Information Technology, or a related field.