Job Title: Loan Officer
Department: Retail Sales
Reports To: Branch Manager
FLSA: Exempt, outside sales
OVERVIEW
Loan officers are responsible to build a referral network and provide loan opportunities while developing loan applicants through evaluating applicant information and documentation. UHM's "Partners Coaching Partners" (PCP) coaching program provides Loan Officers with the tools and training to generate a consistent source of business. Loan Officers must embrace PCP training through branch and corporate mediums.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
•Establish ongoing financial services relationships with customers and referral sources
•Consistently maintain a minimum production of 3 units per month or 36 units per year
•Complies with all applicable state and federal guidelines for database management and marketing activities
•Advise and educate customers of the home buying or refinancing process
•Complete a preliminary review to qualify potential customers within specified limits based on their current and future financial needs.
•Work with customers in-person or remotely to obtain information for loan applications.
•Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
•Inform applicants of the loan process; assist by answering questions with timely response to requests.
•Evaluate the applicant’s financial status, credit, property evaluations and documentation by confirming credit worthiness.
•Improve loan applications and documentation by informing applicants of qualification requirements.
•Assist and advise customers of the best loan product available to fit their desired result.
•Act in accordance with real estate contracts by explaining provisions to applicants, obtaining executed loan packages and collecting credit report/appraisal fees.
•Utilize management to assist in qualifying the customer when needed.
•Maintain customer confidence by following state and federal confidentiality guidelines.
•Follow UHM Minimum Origination Standards and 3/2 policies
•Complete the formal application/interview.
•Execute technological mortgage application documents with the customer
•Formally submit the loan through processing.
•Track the mortgage process through closing with constant contact to the customer and referral sources directly and/or utilizing automated systems.
•Responsible for independent pipeline management including accuracy with secondary lock execution and estimated closing dates through formal closing.
•Responsible for following regulatory rules including RESPA, TILA, Safe Act and Appraisal Anti-Coercion.
•Maintain the UHM Code of Conduct at all times and through action accentuate the positive culture established by this organization.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
•Sales and mortgage experience is required
SKILLS
•Retail/Wholesale Mortgage Banking Knowledge
•Knowledge of all mortgage products, Government and Conventional
•Customer Service
•Strong verbal and written communication skills
•Excellent organizational skills
•Mortgage software knowledge
•Analyzing Information
•High sense of confidentiality
•Strong decision making
•High ethical standards
•Professionalism
CERTIFICATES, LISENSES, REGISTRATIONS
- Complete state and federal requirements including but not limited to: pre-license education, state and federal testing and federal background checks to obtain an appropriate license to conduct business in all states the company operates in
- Complete required continuing education deemed necessary by federal, state and company guidelines.
- Renewing all licenses 30 days in advance of the required renewal time-frame.
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed.
This job description is subject to review and change. This is not a contract.
This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.