MSP Systems Engineer - Morning Shift- Work From Home (WFH)

MSP Systems Engineer – Morning Shift- Work from Home (WFH)

Do you have passion for technology?
Do you enjoy learning a wide range of IT technology?
Do you love helping people solve their IT problems?

We are looking for an MSP Systems Engineer to maintain, upgrade and manage our clients’ software, hardware and computer networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our clients’ technology infrastructure runs smoothly and efficiently. To be successful, you’ll need to have previous experience as a Service Desk Engineer, Systems Engineer, System Administrator, IT Administrator, Network Administrator or Network Engineer.

About us

24×7 I.T. Solutions, Inc. is a leading Managed IT Services Provider serving small to mid-sized companies in Portland, Oregon USA as their out-sourced IT Provider since 2001.

As an MSP Service Engineer you’ll be responsible for supporting our client’s information technology, such as Microsoft servers, desktops, firewalls, printers, software applications, Microsoft 365, backups, antivirus and related IT technologies. We have a full team of educated, certified, and trained professionals eager to teach you the ropes and also learn from you. Knowledge sharing, good times, and personal growth are what we are all about.

Culture

• We actively support and promote equal opportunity and fair treatment for all our employees, regardless of their position, location or nationality. We foster a positive and inclusive workplace culture to grow your career!
• We understand the value you bring and deliver, and we’ll give you all the support to get the job done, so you can be awesome!
• Join the best team of people that love to help our clients but also love helping team members be the best they can be.
• We inspire transparency as part of our culture, creating a healthier and more productive work environment while actively discouraging toxicity. We strive to be jerk-free, so be heard and feel safe to speak up!

Human Requirements

• Passion for fixing things
• Have a sense of humor
• You have a strong desire to HELP PEOPLE!
• Love learning new things

Responsibilities

• Provide L2/L3 help desk support to customers
• Resolve hardware, software and connectivity issues for PCs, Servers, Printers, etc.
• Assist in projects (e.g. onboarding new clients, configuring firewalls, migrating email accounts to Microsoft 365, upgrading servers, configuring cyber security solutions)
• Assist in proactive maintenance and administration of client networks (e.g. server maintenance, checking backups, updating firmware, reviewing and fixing alerts)
• Configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Create and update documentation in IT Glue to keep it up to date.
• Assist in development of standards and procedures.
• Document all work performed in ticketing system.

Qualifications:

• Very high-level English, both written and speaking.
• At least 3 years of experience as an L2/L3 Service Desk Engineer or similar roles.
• Expert at troubleshooting computer and network issues.
• Experience working within ticketing systems.
• Experience with:
  • Desktop Support for Windows 10/11
  • Server Support for Windows Server 2012/2016/2019/2022
  • Firewalls
  • Virtualization
  • Microsoft 365
  • Microsoft Exchange Online
  • Terminal Services (RDP)
  • Hyper-V and VMware
  • VoIP
  • Printers
  • VPNs
• Very good knowledge of Windows Server and Desktop networks.
• Nice to Have:
  • Experience working for a Managed Service Provider
  • Experience with ConnectWise Manage, ConnectWise Automate, ConnectWise Control.
  • Experience with Azure
  • Ability to create scripts in PowerShell
  • Google Workspace
  • Apple Macs
• Resourcefulness and problem-solving aptitude
• BS/BA in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Other Requirements

• High-speed Internet at your home (must be available on 1st day of work)
• Work Hours: 11 PM to 8 AM Philippines Standard Time (this may vary)
• Smart phone
• Rotating on-call schedule
• 100% WFH (work from home)
• Computer Equipment Provided (i.e. computer, 2 monitors, webcam and headset)
• Monthly Stipends
  • ₱1,700/month for home high-speed internet
  • ₱1,500/month for cell phone plan
• Medical & Dental: HMO coverage plus 2 DEPENDENTS starting on DAY 1.
• Paid Time Off: 15 days
• Regular Holidays: 12 days

The 24×7 I.T. Solutions Way describes the behaviors, principles and practices that are the foundation of our unique culture. It explains how we relate to our customers, each other, and even our vendors and suppliers. It’s who we are, and it’s what drives our extraordinary success.

• Do what’s best for the client.
• Deliver legendary customer service.
• Do the right thing, always.
• Make quality personal.
• Be a fanatic about response time.
• Practice blameless problem-solving.
• Set and ask for expectations.
• Follow-up everything.
• Honor commitments.
• Be relentless about improvement.
• Be for each other.
• Be proactive.
• Speak straight.
• Pay attention to the details.
• Be process-oriented.
• Ask good questions.
• Communicate personally.
• Celebrate success.
• Be humble.
• Create meaningful, personal relationships.
• Create a tone of warmth and friendliness.
• Assume positive intent.
• Pay attention to the details.
• Be obsessive about organization.
• Be a brand ambassador.
• Always ask why.
• Make a difference.
• Keep things fun!

Having a career at 24×7 I.T. Solutions means you are on a team that helps each other win. You will have the opportunity to work with people who inspire, share, evolve, exceed, and are 100% jerk-free. We can’t wait to meet you!