Job Description
Join Oracle NetSuite's Dynamic Team
Oracle NetSuite is seeking a dedicated Senior Certification Administrator to join our dynamic Global Learning team, where you will play a pivotal role in the successful administration and management of our industry-leading certification programs.
Role Overview:
In this role, you will be the operational backbone of our certification process, ensuring a seamless experience for both internal and external stakeholders. You will manage the end-to-end certification journey, from exam creation and administration to candidate support and data management. The Senior Certification Administrator will work closely with the Certification Program Manager, subject matter experts, and cross-functional teams to deliver exceptional certification programs.
Responsibilities
Key Responsibilities:
Certification Program Execution: Oversee the end-to-end certification process, including exam scheduling, candidate registration, and maintaining certification records. Ensure all processes adhere to company policies and industry standards.
Exam Development and Innovation: Collaborate with subject matter experts to design and develop engaging, high-quality certification exams. Leverage AI and automation to enhance exam creation, grading, and feedback processes, ensuring diversity, validity, and reliability.
Data-Driven Insights: Maintain and analyze certification data, generate reports on candidate performance and program outcomes, and identify areas for improvement. Utilize data insights to optimize the certification journey and inform strategic decisions.
Security and Compliance: Implement security measures to maintain the integrity of the certification process, preventing fraud and ensuring compliance with regulations. Stay updated on industry standards and adapt certification requirements accordingly.
Customer-Centric Approach: Provide best-in-class customer support to certification candidates. Address inquiries, troubleshoot issues, and ensure a positive and smooth exam experience. Follow up with candidates to gather feedback and continuously improve the certification journey.
Project Management Excellence: Manage the timely delivery of certification projects, coordinating cross-functional teams, and ensuring all resources and deliverables are in place.
Continuous Improvement Champion: Identify process bottlenecks and inefficiencies, proposing innovative solutions to enhance the certification process. Stay abreast of industry trends and best practices to expand and improve our certification offerings, including practical application exams.
Requirements and Qualifications:
Education and Experience:
Bachelor's degree in Education, Instructional Design, or a related field is preferred.
Minimum 6-10 years of extensive experience in certification administration, credentialing, or curriculum development, ideally within the technology or corporate training sector.
Proficiency in using certification management platforms and exam software is essential.
Skills and Competencies:
Exceptional project management skills, capable of handling multiple tasks and meeting deadlines.
Outstanding communication skills, both verbal and written, with the ability to engage effectively with candidates, colleagues, and external partners.
Highly detail-oriented with a keen eye for accuracy in data management and documentation.
Proficient problem-solver, able to quickly address and resolve issues.
Knowledge of compliance and regulatory standards related to certification programs.
Strong data analysis skills and experience in generating actionable reports.
Technical Proficiency:
Expertise in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
Experience with certification management tools and a willingness to learn new technologies.
Interest in AI and automation for process improvement is a plus.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.