Network Access Center Specialist - AdventHealth Medical Group
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Monday-Friday 8-5pm
Location : 13901 Bruce B Downs Blvd, Tampa, 33613
The community you’ll be caring for: AdventHealth Medical Group West FL
The role you’ll contribute:
The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The value you’ll bring to the team:
· Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
· Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
· Demonstrates empowerment to successfully resolve customer inquiries
· Adhere to all established workflows, scripting, and department greetings
· Create delightful customer experience by setting proper expectations and consistently following through with end- users
· Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
· High School Diploma or equivalent
Preferred qualifications:
· College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point) Preferred
· 1+ Years of prior experience in a call center or customer service environment Required
· 1+ Years of experience in a healthcare setting focused on patient care
About the company
AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.