Job Description - Network Access Center Specialist (24034570)
Job Number: 24034570
Description:
This role involves providing exceptional customer service by fielding and resolving inquiries via phone, chat, and other contact methods within the centralized WFD Network Access Center. The specialist will ensure a high-quality customer experience, document interactions accurately, and work collaboratively with colleagues to meet performance standards. The position requires knowledge of service offerings, workflows, and contact center technologies.
Benefits and Perks:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Mental Health Resources and Support
- Pet Insurance*
- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Our Promise to You:
Joining AdventHealth means being part of a community that values wholeness, growth, and service. We support your professional and spiritual development while promoting a culture of belonging and purpose. We believe that together, we are better.
Schedule: Full Time
Shift: Days
Location: Remote
The Community You’ll Be Caring For: AdventHealth Tampa
- Known for advances in cardiovascular disease prevention, diagnosis, treatment, and research.
- Features the latest robotics in spine surgery.
- Building a new surgical and patient care tower.
- Recipient of multiple awards for stroke and stroke care excellence.
The Role You’ll Contribute:
Provide frontline support by resolving consumer inquiries, maintaining knowledge of services, and working collaboratively to ensure quality and performance standards are met. Maintain professionalism, document interactions thoroughly, and utilize contact center technologies effectively.
The Value You’ll Bring to the Team:
- Demonstrate AdventHealth's mission, vision, values, and service standards.
- Resolve inquiries promptly using critical thinking skills.
- Empower to resolve customer issues effectively.
- Follow established workflows, scripting, and greetings.
- Create a positive customer experience by setting and managing expectations.
- Update consumer records accurately and consistently.
Qualifications:
- High school diploma or equivalent.
- One year of experience in a call center or customer service environment.